Water Customer Service
The Water Billing Division is available from 7:30 a.m. to 5 p.m. Monday - Thursday, and from 8 a.m. to 4:30 p.m. on Friday. Customer Services can be conducted by internet, email, phone, or in person. Payments can be made online on our utility payment portal, by phone at (714) 265-7390, by mail, or placed in the drop box next to the City Hall main entrance at 300 Centennial Way, Tustin, CA 92780. The Water Billing Department may be reached at (714) 573-3075, or by email Water Billing. For after-hours emergencies, please call (714) 549-6913.
Understanding Your New Water Bill (November 2023)
We are always striving to improve our services and enhance your experience with us. In the coming months we will be introducing a new format for your water bill. The goal of our new format is to provide our residents and businesses with an easy-to-read informative utility bill. We hope that this change will make your experience with us even better.
Beginning in September, residents and businesses in the City of Tustin will be receiving an Understanding Your New Water Bill insert along with their current bill. The insert provides a step-by-step preview of our enhanced water bill. To get a preview of the insert please click on the image below.
Low-Income Household Water Assistance Program
The Low-Income Household Water Assistance Program can provide payment assistance for those that qualify. To find out if you are eligible for this program please visit Low-Income Household Water Assistance Program.
Watering Guidelines Effective June 10, 2022
The City Council adopted new Water Rates on Tuesday, January 21, 2020, that became effective on February 1, 2020.
The Agenda Report and Cost of Service analysis that accompanied the public hearing for the Water Rates can be found at the following link: Water Rate - Agenda Report & Cost of Service Analysis
- On September 17, 2019, the City Council authorized staff to mail Proposition 218 notices to property owners regarding the proposed water rate adjustment.
The following flyer provides background information on the cost of water.
Flyer: The Value of Water
Policy Regarding Discontinuation of Residential Water Service for Non-Payment
Please refer to our new policy:
How to Read Your Water Meter and Detect a Leak
Water is a valuable resource in southern California and being water conscious is important. Find out how to check water usage on your meter and detect a leak.
Tustin Water Meter Reader Matt Rossman shows you step-by-step how to read your meter and detect a leak. View the instructional video.
Administrative Functions of the Water Utility are Responsible for, but not limited to:
Don't be a Water Waster!
Follow these tips and help to save hundreds of gallons of water!
- Install a low-flow showerhead, then take only 5-minute showers or 3-inch baths.
- Install a 1.28 gallon high efficiency toilet, which can save 52 gallons per day.
- Catch water in a bucket or watering can while waiting for it to get hot. Then use it on plants, or pour it into the toilet bowl to flush.
- Fix all leaky toilets, faucets, and pipes.
- Do not use the toilet to flush trash.
- Turn off the water when shaving, brushing teeth, lathering in the shower, washing dishes, or cleaning produce.
- Run only full loads in dishwashers and washing machines.
- Water your lawn no more than once a week, and operate automatic sprinklers manually. Water outdoors in the early morning or evening.
- Use a bucket, sponge, and a hose with a shut-off valve, to wash your car.
- Sweep (never hose) your driveway, patio, and sidewalk.
Make Every Drop Count
Water Used for Common Activities
|3 gallons a day
|40 gallons every 10 minutes
|28 gallons a day per person
|45 gallons per load
|5 gallons per day
|15 gallons per load