- Water Customer Service
Water Customer Service
The Water Billing Division is available from 7:30 a.m. to 5 p.m. Monday - Thursday, and from 8 a.m. to 4:30 p.m. on Friday. Customer Services can be conducted by internet, email, phone, or in person. Payments can be made online on our utility payment portal, by phone at (714) 265-7390, by mail, or placed in the drop box next to the City Hall main entrance at 300 Centennial Way, Tustin, CA 92780. The Water Billing Department may be reached at (714) 573-3075, or by email Water Billing. For after-hours emergencies, please call (714) 549-6913.
Pay Your Bill
Low-Income Household Water Assistance Program
The Low-Income Household Water Assistance Program can provide payment assistance for those that qualify. To find out if you are eligible for this program please visit Low-Income Household Water Assistance Program.
Watering Guidelines Effective June 10, 2022
Understanding Your Water Bill
The City Council adopted new Water Rates on Tuesday, January 21, 2020, that became effective on February 1, 2020.
The Agenda Report and Cost of Service analysis that accompanied the public hearing for the Water Rates can be found at the following link: Water Rate - Agenda Report & Cost of Service Analysis
- On September 17, 2019, the City Council authorized staff to mail Proposition 218 notices to property owners regarding the proposed water rate adjustment.
The following flyer provides background information on the cost of water.
Flyer: The Value of Water
Policy Regarding Discontinuation of Residential Water Service for Non-Payment
Please refer to our new policy:
Discontinuation of Residential Water Service for Non-Payment - English
Discontinuation of Residential Water Service for Non-Payment - Korean Translation
Discontinuation of Residential Water Service for Non-Payment - Spanish Translation
Discontinuation of Residential Water Service for Non-Payment - Tagalog Translation
Discontinuation of Residential Water Service for Non-Payment - Traditional Chinese Translation
Discontinuation of Residential Water Service for Non-Payment - Vietnamese Translation
How to Read Your Water Meter and Detect a Leak
Water is a valuable resource in southern California and being water conscious is important. Find out how to check water usage on your meter and detect a leak.
Tustin Water Meter Reader Matt Rossman shows you step-by-step how to read your meter and detect a leak. View the instructional video.
Administrative Functions of the Water Utility are Responsible for, but not limited to:
- Cash Management
- Customer Billings
- Customer Service Inquiries
- Financial Analysis
- Liaison to Field Operations in the Construction of:
- Major Capital Improvements
- Ongoing Operational Maintenance
- Meter Reading
- Rate Analysis
- Risk Management
Don't be a Water Waster!
Follow these tips and help to save hundreds of gallons of water!
- Install a low-flow showerhead, then take only 5-minute showers or 3-inch baths.
- Install a 1.28 gallon high efficiency toilet, which can save 52 gallons per day.
- Catch water in a bucket or watering can while waiting for it to get hot. Then use it on plants, or pour it into the toilet bowl to flush.
- Fix all leaky toilets, faucets, and pipes.
- Do not use the toilet to flush trash.
- Turn off the water when shaving, brushing teeth, lathering in the shower, washing dishes, or cleaning produce.
- Run only full loads in dishwashers and washing machines.
- Water your lawn no more than once a week, and operate automatic sprinklers manually. Water outdoors in the early morning or evening.
- Use a bucket, sponge, and a hose with a shut-off valve, to wash your car.
- Sweep (never hose) your driveway, patio, and sidewalk.
Make Every Drop Count
Water Used for Common Activities
|Brushing teeth||3 gallons a day|
|Shower||40 gallons every 10 minutes|
|Toilet||28 gallons a day per person|
|Washing Machine||45 gallons per load|
|Cooking||5 gallons per day|
|Dishwasher||15 gallons per load|
|Hosing driveway||150 gallons|
|Washing car||150 gallons|