I heard water rates changed in Tustin. Can you explain this to me?

As of February 1, 2020, the City of Tustin moved to a fixed-rate fee system from a tiered-rate system. This means all customers will be charged the same flat fee of $2.79 for each unit of water (748 gallons) used regardless of how much water is consumed. Since 2014, Tustin’s unit cost has ranged from $0.84 to $4.05 per unit depending on amount of usage (i.e. tiered system). On each January 1 over the next four years (2021-2024), the new unit cost of $2.79 will increase by 5 percent as part of this five-year rate plan.


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1. I heard water rates changed in Tustin. Can you explain this to me?
2. Did flat fees for meter sizes change, too?
3. Why did water rates increase?
4. How are water rates determined?
5. How was the public notified of the increase?
6. How often are water rates increased?
7. What is the incentive to conserve now that the tiered-rate structure is gone?
8. How is my water payment used?
9. What is Proposition (Prop) 218?
10. Why did the City move from a tiered-rate approach to a fixed-rate approach?
11. What can I do if I can’t pay my bill?
12. Where can I get more information?
13. Where can I pay my bill online?