Did flat fees for meter sizes change, too?

Yes. In almost all cases – except for high-capacity water users (6”, 8” and 10” meters) – the fixed flat rate charged for meter size was reduced. This ultimately helps initially offset the increase in the unit of water cost. For instance, the average residential customer’s bi-monthly fixed meter charge was $46.85 under the old model whereas the new bi-monthly fixed meter charge is $39.76.

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1. I heard water rates changed in Tustin. Can you explain this to me?
2. Did flat fees for meter sizes change, too?
3. Why did water rates increase?
4. How are water rates determined?
5. How was the public notified of the increase?
6. How often are water rates increased?
7. What is the incentive to conserve now that the tiered-rate structure is gone?
8. How is my water payment used?
9. What is Proposition (Prop) 218?
10. Why did the City move from a tiered-rate approach to a fixed-rate approach?
11. What can I do if I can’t pay my bill?
12. Where can I get more information?
13. Where can I pay my bill online?