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ADU/JADU

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1. What types of ADUs are allowed in single-family lots?

One (1) ADU and one (1) JADU are allowed. 

2. Are ADUs allowed to be located in the front yard of a single-family lot?

The Tustin City Code (TCC) requires that a Detached ADU should be located outside of the front yard setback.  A front yard setback is defined by the zoning requirements of the TCC.  For example, single-family zones in Tustin (i.e. E4, R1, R4) require a minimum twenty (20) foot setback as measured from the front property line. The TCC also requires that a detached ADU be located behind the building line of the single-family home. The front building line generally follows the front wall of the house.  

3. Can a "Statewide Exemption ADU" be located in the front yard?

An exception to the requirement described above, is when the front yard is the only area on the property which can accommodate an ADU that meets the definition of a “Statewide Exemption ADU”.  That is, when the side and rear yard of the property are not large enough to accommodate an ADU that meets the definition of a Statewide Exemption ADU.  

 A Statewide Exemption ADU is defined an accessory dwelling that is less than or equal to 800 square feet in floor area, sixteen (16) feet tall, with at least four (4) feet side and rear setbacks.

This diagram shows a lot layout when it may be possible to request the location of a Statewide exemption ADU in the front yard setback.  This diagram shows that the four (4)-foot sides and rear yards are not large enough to accommodate am ADU of at least 800 square feet (Statewide Exemption ADU).  This type of lot layout is not typical for Tustin properties.  It is anticipated that this would only occur in rare situations since most properties have a rear yard or even side yards to accommodate the location of a “Statewide exemption ADU” and other types of permitted ADUs or JADUs. 

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Affordable Ownership Programs

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1. Can I put my name on a waiting list?

No, the City of Tustin does not maintain a waiting list. For new units, the developer is responsible for selling the affordable units. For resale units, the current owner is responsible for selling their affordable unit.

2. How much down payment is required to purchase an affordable unit?

The City of Tustin requires that applicants put down a minimum of 3% as a down payment. The 3% down payment must be the buyers' own funds.

3. Does the 3% down payment also cover my closing costs?

No, it does not. The 3% down payment does not include any applicable closing costs.

4. Am I allowed to use funds that were given to me for a down payment?

Yes, gift funds are acceptable for additional down payment in excess of the minimum 3% down payment. A gift letter must be submitted along with supporting documentation reflecting funds available.

5. Do I have the choice of selling my unit once I have purchased it?

Yes, you do have the ability to sell your unit.  The unit must be sold to a qualified affordable household at a price that falls within the affordable criteria of that unit.

6. Who and how is the sales price of an affordable unit determined?

The affordable sales price is calculated by the City. The price is established using current income limits established by the State of California Department of Housing and Community Development (HCD) and the current housing costs e.g. homeowner association dues, property taxes, insurance, and utility allowance. The current interest rate is also used in determining the affordable sales price.

7. Can I refinance my mortgage in the future?

Yes, the homeowner is allowed the opportunity to refinance their home as long as the new loan does not exceed the current principal payoff amount plus closing costs and the new housing payment does not exceed affordable guidelines. A processing fee of $280 is due at the close of escrow. View information on refinancing requirements (PDF). 

A Release of First Lien Information Form (PDF) is to be included in the preliminary approval package outlined under the terms for refinancing.

8. Can I use my own lender?

Yes, you may use a lender of your choice. The City does not have a preferred lenders list at this time, however, we are working on this issue.

9. What do I need to provide in order to qualify?

Please visit the Resource Documents page for more information.

10. What are the income guidelines?

Please visit the Income Limits page for more information.

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Building - General

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1. When are building permits required?

A building permit will be required on all:

• All projects that are to be:
  • Altered
  • Enlarged
  • Modified to an interior or exterior of a structure
  • Or remodeled
• Accessory buildings
• Commercial or residential buildings
• Interior or exterior alterations
• Room additions

Building plans are required in detail to show the proposed work.

2. When are electrical, plumbing, or mechanical permits required?

Permits are required for any:

• Alterations
• Electrical
• Modifications
• New Installations
• Plumbing or Mechanical Improvements
• Replacements or change outs of their systems

3. Do I need a grading permit?

If more than 50 cubic yards of earth is moved, or one foot of fill is used, or a cut slope greater than 5 feet in vertical height will require a grading permit. 

Submit four complete sets of grading plans and two preliminary soil reports for the Building Division's review. A final compaction report and letter of pad certification must be submitted to the Building Division prior to the issuance of a building permit.

4. Do I need a permit for a garden shed?

Yes, all accessory structure requires a building permit. Provide full dimensioned plans, which includes a site plan, construction detail, and type of material and size of the material. The plan will show the proposed work.

5. Do I need a permit for a lattice or solid cover patio?

Yes, solid cover patios, lattice type patios, and decks require a building permit. Provide full dimensioned plan, which includes a site plan, construction detail, and type of material and size of the material. The plan will show the proposed work.

6. Do I need a permit for a fence?

Yes, when installing a new fence, removing or replacing an existing fence. Chain links, wood, wrought iron, retaining walls 2 feet and higher or garden wall 3 feet and higher require a building permit. 

Prior to the issuance of a permit, provide a dimensioned site plan, which includes the construction details and location of the fence or wall location.

7. How do I get a building permit?

Customers are able to request services and submit a variety of applications online, including submitting building permit, entitlement, and administrative permit applications, and requesting building inspections. Staff are then able to review such applications and requests virtually to the extent possible, reducing the amount of time these processes would normally take if completed fully in-person. Customers can also request services at City Hall (such as submitting hard copies of plans) by appointment. At their appointment, directional signage leads customers to the appropriate meeting location where they can call city staff using a newly installed intercom unit. Click here to submit online plans now! You may also visit the Building Division webpage for more information.  

8. Does a permit expire?

Yes, a building, electrical, plumbing, or mechanical permit issued by the Building Division under the provisions of the technical codes shall expire by limitation, or if the building or work is not commenced within 360 days from the date of such permit, the permit will become null and void. Renewals and extensions on permits may be granted, depending on permit status and completed inspections.

9. How many plans are required to be submitted into plan check?

The Building Division requires two - 7 sets of building plans depending on the project: plans shall include architectural plans with two sets of title 24 (Energy Calculations) and two sets of structural calculations. The plans must be drawn on substantial paper (Minimum 11 by 17).

10. How do I request a building inspection?

Inspection requests are to be submitted through our Citizen Self Service (CSS) Portal 24 hours a day. Inspection requests received by 3:00 p.m. will be performed the following workday. To receive an inspection timeframe, please call any of the inspectors listed below on the day of the inspection between 7:30 – 8:00 am.

Rod   -  (714) 573-3128 
Cody -  (714) 573-3137
Atul   -  (714) 573-3158

Request an Inspection

For assistance with using the CSS Portal to schedule your inspection, please call 714-573-3130 or email tustinbuilding@tustinca.org

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Business Licenses

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1. Where do I start?

Before you apply for a business license, you should first determine whether you need a Seller's Permit Number.

Second, you should determine whether you should file a Fictitious Business Name Statement.

Once these items have been filed, you may then proceed to submit your business license application.

2. Who needs a Seller's Permit Number?

Anyone who is actively engaged in conducting a business as a seller of tangible property. If you have a Seller's Permit number for one city but want to operate in Tustin, the address must be changed to reflect the Tustin business location.

3. Where can I get a Seller's Permit Number?

A Seller's Permit number may be obtained at the:
State Board of Equalization
28 Civic Center Plaza Drive
Santa Ana, CA 92701
Telephone: 949-440-3476

4. Can I renew my business license online?

Online renewals are not available at this time; please mail your business license renewal to the address listed on the renewal notice. Contact the Business License Division at 714-573-3144 if you have not received your renewal by December 31st.

5. In January 2007, I received a business license renewal notice from the City of Tustin. Is this notice for my 2007 business license?

Yes, the renewal notice you received is for your 2007 business license.

6. I received a pink delinquent notice. Why does the delinquent notice say I owe business taxes and penalties for 2006?

You received a delinquent notice because our records show that you have not renewed your business license since 2005.  We are collecting for the business tax and penalties for 2006, and business tax for 2007.

7. How much do I pay to renew my business license?

Please see the box with the gross receipts range, and select your business tax payment according to the fee scale. Your business license tax is based on annual gross receipts.

8. DO I send in my alarm payment separately?

Yes, effective November 1, 2005, all Alarm Permit fees were billed and will be paid directly to the Tustin Police Department.

9. In previous years, I’ve sent in my alarm payment with the business license payment, why is it different this year?

On November 1, 2005, Tustin Police Department took over the Alarm Permit billing. 

They will continue to bill separately in the future. Please send separate checks for your Business License and Alarm Permit.

10. I have a question regarding my Alarm Permit, whom should I talk to?

Please contact the Police Department Alarm Desk at 714-573-3205.

11. I’ve already sent in my renewal payment, when should I expect my business license?

Thank you for your prompt payment. However, due to the large volume of renewals, please do not expect your business license until early March.

12. I live in the unincorporated area just north of Tustin; where do I get my business license?

The Orange County Sheriff’s Department issues business licenses in the unincorporated area adjacent to Tustin.  

Please call 714-647-1868.

13. Can I fax my completed business license application to you?

Please mail your business license application to the address listed on page 1 of the application. Faxes cannot be accepted.

14. I received a renewal/delinquent notice, but my business is now closed. What should I do?

Please check the box at the bottom of the renewal/delinquent notice that states you are no longer conducting business in Tustin. Sign, date and send it back to the Business License Division so we can close your account.

15. What if I have moved my business to another location in Tustin?

Please submit the Change of Address questionnaire and send it back to the Business License Division.

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California Senate Bill 54

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1. Why doesn’t the Tustin City Council declare its opposition to SB 54?

The Tustin City Council has already declared its unanimous opposition to Senate Bill (SB) 54, in a 2017 public meeting of the Council, and in a public letter sent to the State Legislature.

2. Is the City’s letter opposing SB 54 being kept secret?

No, the letter is and always has been shared publicly, and the public can view the City Letter here (PDF).

3. Is the City of Tustin a “sanctuary city”?

No. The Tustin City Council has never declared Tustin to be a sanctuary city.

4. Has SB 54 had any practical impact on the ways in which the Tustin Police Department protects the residents and businesses in the City?

No.

5. Doesn’t SB 54 affect who the Tustin Police Department notifies when it releases inmates from jail?

Orange County Sheriff

Tustin doesn’t operate a jail and is not involved in the process of releasing inmates from jail. The Tustin Police Department books inmates into the County jail system operated by Orange County Sheriff. The Orange County Sheriff, in turn, publishes on the Internet the information on all inmates who are scheduled to be released, regardless of their immigration status. 

Federal Officials

Federal officials have full access to that public information online.

6. Does Tustin coordinate with Federal authorities (including immigration authorities) about gangs, murderers, rapists and other serious felons?

Yes, Senate Bill (SB) 54 does not prevent coordination with Federal immigration or other law enforcement authorities about gangs or others convicted of murder, rape or other serious felonies. Tustin Police officers continue to communicate with all relevant Federal agencies in the same manner they always have to protect the public, and the Tustin Police Department will continue to participate in coordinated law enforcement raids cracking down on gangs and other felons even if legal or illegal immigrants may be involved.

7. If Tustin doesn’t declare its opposition to SB 54, will law-breaking immigrants flock to Tustin?

Tustin has declared its opposition to Senate Bill (SB) 54, and Tustin continues to enforce the laws protecting its residents and businesses in the same manner it did before SB 54 was adopted. Individuals who break the law and endanger the public, whether they are immigrants or not, will find no sanctuary in Tustin.

8. Does the Tustin City Council support the United States Constitution?

Absolutely! Each Council member supports the U.S. Constitution and has sworn the following oath as required by California law:

I, ___________, do solemnly swear (or affirm) that I will support and defend the Constitution of the United States and the Constitution of the State of California against all enemies, foreign and domestic; that I will bear true faith and allegiance to the Constitution of the United States and the Constitution of the State of  California; that I take this obligation freely, without any mental reservation or purpose of evasion; and that I will well and faithfully discharge the duties upon which I am about to enter.

9. Doesn’t that oath mean the City must fight every State law that may be preempted by the Federal Constitution or Federal law?

No, the Tustin City Council has already unanimously declared its opposition to Senate Bill (SB) 54 in a public meeting and in writing, and supporting and defending the Constitution does not require the City to go further by spending Tustin’s limited taxpayer dollars on litigation whenever a State law may be inconsistent with a Federal law. Must cities expend limited public resources fighting the legalization of cannabis in California, for instance, simply because that law may be inconsistent with Federal law? No.

SB 54 is already being aggressively challenged in Federal Court in Fresno by the Federal Government and other well-funded organizations. As explained above, SB 54 does not affect how Tustin’s Police Department goes about protecting the public and enforcing the law in Tustin, and Tustin prefers to invest its law enforcement funds and resources here at home in support of that continuing commitment to public safety.

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Code Enforcement

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1. Sidewalk Vendors

Resources for reporting a concern, or obtaining permits are linked below. Please visit our sidewalk vending webpage for additional information.

Report a Concern

During business hours Monday - Thursday 7:30 a.m. - 5:30 p.m. & Friday 8:00 a.m. - 5:00 p.m.
Call our Vendor Hotline: 714-573-3112
E-mail: sidewalkvending@tustinca.org
Engage Tustin: Download our mobile app to report a concern

After-hours and on weekends (Saturday/Sunday)
Call our Vendor Hotline: 714-573-3112
Engage Tustin: Download our mobile app to report a concern

Resources and Links

• Sidewalk Vending Information | English (PDF) | Spanish (PDF)
• Sidewalk Vending Application
• City of Tustin Business License Homepage
• Orange County Health Care Food Services Homepage

2. Do I need a permit to have a garage sale?

No. Garage sales may be held a total of 4 times a year, and only merchandise belonging to the owner may be sold. A single garage sale may extend a maximum of 3 consecutive days. Signs are only permitted to be displayed between the hours of 7am – 7pm on Fridays, Saturdays and Sunday.

Garage sale signs may not be attached to any traffic or parking control device, tree, street light or utility pole, center median or placed so as to obstruct public sidewalks. Signs must be placed on a stake and placed into the City parkway (landscaped strip between the sidewalk and curb). The signs may be no larger than 4 square feet in area and no taller than 4 feet in height.

Note: Signs posted illegally will be removed.

3. How can I dispose of large items (refrigerators, couches, beds, etc.)?

All City residents receive four complimentary bulky item pick-ups per year, with a maximum of 4 items per pick-up. The items must be no more than eight feet (8’) in length and four feet (4’) in width and cannot weigh more than 150 lbs. All City residents are also entitled to 1 e-waste pick up per year, which allows for 1 item (example: tv, monitor, computer, radio, etc.).  Additional pick-ups are available at a fee. To schedule a bulky item pick-up, please contact CR&R at (714) 372-8272.

Attention: Residents disposing of a refrigerator are asked to remove the doors before placing it out for pick-up to remove any potential hazard to children.

4. Where can I dispose of hazardous waste?

Locations

You may dispose of hazardous waste at any of the following locations:

• 1071 N. Blue Gum Street, Anaheim, CA 92806
• 17121 Nichols Street, Gate 6, Huntington Beach, CA 92647
• 6411 Oak Canyon, Irvine, CA 92618
• 32250 Avenida La Peta, San Juan Capistrano, CA 92675

Additional Information

Orange County residents may dispose of household hazardous waste at the Collection Centers for free. The Collection Centers are open Tuesday through Saturday, 9 a.m. to 3 p.m. The centers are closed on rainy days and on major holidays, such as Independence Day, Thanksgiving, Christmas and New Year’s Day. For questions, please call (714) 834-4000.  For a list of hazardous waste collected at these collection centers, please visit www.oclandfills.com/hazardous/

5. Can I keep a portable basketball hoop or other sporting equipment on the sidewalk or in the street?

No. It is prohibited to place any obstruction of any kind in or upon any public street, alley, sidewalk or other public property.

6. What are the regulations on trash cans?

Trash containers may be placed curbside or in the gutter, not earlier than 24 hours before collection and must be removed within 24 hours after collection. All trash containers, both residential and commercial, must be shielded from view within a building or area enclosed by a wall not less than 6 feet in height.

7. Who can I call regarding a barking dog?

Please contact the County of Orange Animal Control at 714-935-6848.

8. I operate a business in the City of Tustin. Can I post a temporary banner in front of my business?

Yes, but a temporary sign permit is required prior to installing the banner. A temporary banner may be up for a maximum of 30 days in a 90 day period. The cost of the permit is $95 per quarter issuance. The property owner’s written approval to install the banner must accompany the temporary sign permit.

Only one banner may be installed per street frontage or in the case of a multi-tenant building, one banner may be installed per storefront. As a substitute for a wall-mounted banner sign, 1 pole-mounted banner sign per property street frontage is permitted.

9. What are Tustin's noise regulations?

Noise Created by a Property Owner

Noise sources created by an owner and in association with the maintenance, repair, remodeling, grading and landscaping of residential real property is permitted between the hours of 7 a.m. and 9 p.m.

Noise Created by a Property Maintenance Business

Noise sources created by property maintenance equipment, the use of which is attended by loud or unusual noise, is prohibited in residentially zoned areas any and all hours on Sunday and City observed federal holidays, before 7 a.m. and after 6 p.m. Monday through Friday, and before 9 a.m. and after 5 p.m. on Saturdays.

In commercial and industrially zoned areas, the use of property maintenance equipment is prohibited any and all hours on Sundays and City observed federal holidays, before 7 a.m. and after 10 p.m. Monday through Friday, and before 9 a.m. and after 10 p.m. on Saturdays.

Construction Hours

Construction is prohibited during all hours on Sundays and City observed federal holidays. Before 7am and after 6pm, Monday through Friday and before 9am and after 5pm on Saturdays.

10. Where can I find information on water quality?

For information on water quality, read more on the Stormwater page.

11. What can be done if a swimming pool is green?

Code Enforcement

All swimming pools, ponds, spas or other bodies of water or excavations shall be maintained as to not create a health hazard. Please contact Code Enforcement at 714-573-3134 or 714-573-3135.

Orange County Vector Control

Orange County Vector Control can also assist in educating and abating any potential health concern with un-maintained bodies of water. Orange County Vector Control can be reached at 714-971-2421, 949-654-2421 or https://www.ocvector.org/.

12. Are vehicles parked on the public street, and not moved, considered abandoned vehicles?

A vehicle can be parked on a public street for up to 72 hours at a time per the California Vehicle Code. The Tustin Police Department enforces parking on the street and can be reached at 714-573-3225.

13. Who do I call if I have a concern with a mobile home?

Office of the Mobilehome Assistance center

Please contact the Office of the Mobilehome Assistance Center (MAC) with the State of California. The MAC receives and processes complaints from the public and from public officials related to living in manufactured homes and mobile homes. They enforce the operation, installation, inspection, and maintenance or alteration of manufactured homes, mobile home accessory structures, and park grounds.

They can assist you with questions or complaints on many issues, such as:

• Compensation for certain mobile home and manufactured home sales for warranty, fraud, and misrepresentations.
• Manufactured home owner title, registration, fees, alteration, repair, and sales information.
• Manufactured home unlawful or unfair sales practices by dealers or salespersons, some private parties, escrow companies, and unlicensed persons.
• Mobile home park health and safety issues such as unsafe electrical, sewer, gas or water systems.
• Mobile home Residency Law copies and information only on where to obtain assistance for lease, management, or rent disputes.
• New manufactured home warranty, sales contract, and installation issues.

They cannot assist you with certain other issues, such as:

• Enforcement of the Mobile Home Residency Law civil matters.
• Rent or fee increases or disputes.
• Unfair or illegal management practices by mobile home park management.
• Used manufactured home and mobile home warranty claims, unless contractual.

Additional Information

If you need further assistance, please call 800-952-8356. Complaints can be filed online, or complaints can be mailed with the appropriate form to:

California Department of Housing and Community Development
PO Box 278690
Sacramento, CA 95827

14. What are regulations for real estate signs?

Please view the adopted sign code changes (PDF) for real estate professionals.

15. What can be done when private property landscaping is extending onto another private property?

This matter is not handled by the City and is a private matter between the two owners to resolve.

16. If live in North Tustin and have a zip code of 92705 whom do I call for Code Enforcement?

If you reside in the North Tustin area, this area is actually outside of the City of Tustin city limits and is part of the unincorporated County of Orange area.  For questions or code enforcement concerns, please contact the County of Orange Code Enforcement directly at (866) 552-8120.  

17. I have a concern, but I don't see it listed under the ordinances and codes listed here. Where else could I find additional information?

Please call us. Although we may not be directly responsible for the concern you may have, this division partners with other City departments, Local/County agencies, and some State offices. We will try our best to send you in the right direction.

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Costco Gasoline Station Project

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1. What is the current status of the project for the new Costco gasoline station in Tustin Ranch?

On October 15, 2019, the City Council adopted a Resolution which upheld the Planning Commission’s approval of the application for a new Costco gasoline station to be located within the southeastern corner of the existing Costco Warehouse parking lot area adjacent to El Camino Real and Auto Center Drive.   Following City Council approval, a lawsuit was filed with the Orange County Superior Court challenging the City’s approval of the project. Generally, the petition challenges the City’s compliance with the California Environmental Quality Act (CEQA) for the project.

Copies of the October 15, 2019, staff report can be found at October 15 2019 Costco Agenda Report

2. Why did City Council members decline to have private meetings with individuals before the appeal hearing?

The City Council did not meet privately with any representatives of Costco nor with individual members of the public before the appeal hearing. The City Council does this to ensure a fair and transparent hearing on appeals of land use decisions, and to ensure that everyone - residents and the applicant - have the opportunity to hear and respond to everything the City Council hears.

3. How many emails did the City Council receive in advance of the Appeal Hearing on October 15, 2019, and what position on the project did they want?

Prior to City Council meeting on October 15, 2019, the City received 655 emails. Of which 610 supported the project, 37 opposed the project, 6 did not identify, and 2 were a maybe.

4. How many gasoline pumps will the project actually contain?

The new Costco gasoline project will have 16 gasoline fuel pumps.  Each pump will allow for two (2) vehicles to obtain fuel at the same time for a total of 32 vehicles.  

5. What will be the hours of operation for the new gasoline station?

Costco will operate the new gasoline station from 5:30 a.m. to 9:30 p.m. Monday through Friday, 6:00 a.m. to 8:00 p.m. Saturday, and 6:00 a.m. to 7:30 p.m. Sunday.

6. Why did the new gasoline station not need an environmental impact report (EIR)? Was the exemption a loophole?

To comply with CEQA, a public agency first considers whether a proposed activity qualifies as a “project” subject to environmental review.  If a proposed activity is not a “project,” no further action is required under CEQA. 

If a proposed activity qualifies as a “project,” the public agency next considers whether any CEQA exemption applies to the project.  The CEQA exemptions can be found in the Public Resources Code and the CEQA Guidelines.  If a “project” qualifies for an exemption, the exemption may be documented in the public agency’s files for the project and a Notice of Exemption may be filed and posted with the County Clerk.  Nothing further is required by CEQA.

If a public agency finds that a “project” does not qualify for an exemption, the public agency will then determine whether the “project” requires a negative declaration, mitigated negative declaration or EIR.  Generally, if the “project” will result in significant impacts that cannot be mitigated, an EIR will be prepared.  Otherwise, a negative declaration or mitigated negative declaration will be prepared.

Here, the City determined that the proposed gas station was a “project” subject to CEQA.  The City next considered whether any CEQA exemptions applied to the project.  One of CEQA’s exemptions, known as the Class 32 exemption, applies to in-fill development projects.  In order to qualify for the Class 32 exemption, the following conditions must be met:

• This project is consistent with the applicable general plan designation and all applicable general plan policies as well as the applicable zoning designation and regulations.
• The proposed development occurs within city limits on a project site of no more than five (5) acres substantially surrounded by urban uses.
• The project site has no value as habitat for endangered, rare or threatened species.
• Approval of the project would not result in any significant effects relating to traffic, noise, air quality, or water quality.
• The site can be adequately served by all required utilities and public services.

The City evaluated whether the proposed gas station met the criteria for the Class 32 exemption.  Technical studies were prepared in the areas of traffic, noise, air quality, and water quality, among others.  Those studies concluded that the project qualified for the Class 32 exemption.  Pursuant to CEQA, no further environmental review is required.

The use of the Class 32 Exemption was not a loophole nor does it mean that no environmental review was done by the City for the project.   A project could only qualify under the Class 32 Exemption after the City has reviewed all aspects of the project including technical studies that are required to evaluate the potential impacts (i.e. studies for traffic, water quality, air quality & noise).  The reports compiled by the applicant and reviewed by the City would be the same reports used in the preparation of an EIR.  

7. What studies have been completed to support the City Council action on the project?

The following studies were reviewed and evaluated by City staff as part of a comprehensive evaluation of the project.  Each study concluded that there would be less than significant impacts relative to traffic, circulation, vehicle queueing, air quality and greenhouse gas emissions.  A brief description of each study is listed below:

These studies included:

• Traffic Studies (including Long-Term Buildout) – to evaluate traffic to and from the site Traffic Studies and Build Out Study:
• A Hydrology Report – to evaluate the storm flow impacts of the project Hydrology Report:
• A Water Quality Management Plan or WQMP – to evaluate project’s compliance with the requirements of State Water Resources Control Board (SWRCB) and other Federal, State and local regulations relative to water quality and drainage) Water Quality Management Plan :
• Geotechnical Study – to evaluate subsurface soil and groundwater conditions : Geotechnical Study
• Air Quality – to evaluate air quality impacts of the construction and operation of the station Air Quality and Greenhouse Studies:
• Greenhouse Gas Emission Assessment – to evaluate greenhouse gas emissions of the construction and operation of the station Air Quality and Greenhouse Studies:
• A Phase 1 Environmental Site Assessment or ESA – study of the property to confirm the project site is not identified as being affected by hazardous wastes or clean-up problems Phase 1 Environmental Assessment:
• A Health Risk Assessment (“HRA”) – study to evaluate potential health risks from toxic air contaminants emitted during project operation  Health Risk Assessment

8. How are greenhouse gases emissions estimated and air quality evaluated to know if the new station will have any adverse impacts on public health? Is vehicle idling included in these assessments?

An air quality analysis was prepared to assess air quality and a greenhouse gas study to evaluate emissions was also completed for the station.  Emissions of criteria air pollutants (CAP) and greenhouse gases (GHG) associated with construction and operation of the project (including vehicle idling) were evaluated to determine if the project would cause significant air quality impacts. The Air Quality analysis concluded that the proposed project would not cause significant air quality or GHG impacts.

The Health Risk Assessment (HRA) assessed emission sources from the idling of vehicles queueing at the pumps and vehicle travel within the vicinity of the proposed project.  The HRA shows that the project’s potential health risks are below the applicable regulatory thresholds.  

Copies of the Air Quality analysis, Greenhouse Gas study and Health Risk Assessment can be found at Air Quality and Greenhouse Studies   Health Risk Assessment

9. How will the traffic be handled on the site and on the streets surrounding the new gasoline station?

Anticipated traffic for the project was evaluated through the submittal of two (2) traffic studies; an initial traffic study and a secondary (supplemental) traffic report.   A separate report analyzing the long-term buildout traffic conditions for the project and vicinity was also prepared.  All studies were prepared by a licensed traffic engineer.

The initial traffic study analyzed anticipated trip generation and related impacts, Level of Service (LOS) and queueing analysis at different intersections, fuel area layout, fuel delivery site circulation and on-site vehicle stacking and parking.     This analysis also accounted for the fact that the existing on-site use, the Goodyear Tire Center, would be replaced with additional parking area.    The supplemental traffic study confirmed the initial study findings and provided a comparative analysis between the Tustin Ranch location and the existing Tustin Costco gasoline station located at The District (in Tustin).   Both traffic studies concluded that traffic impacts would be less than significant.   

Copies of the Traffic Studies and Build Out can be found at Traffic Studies and Build Out Study   

10. What if a major traffic jam is created with cars waiting to get gas at the new Costco location – what happens then?

If there is an inclination of traffic gridlock, two (2) detailed alternative queueing management plans were developed to accommodate peak demand scenarios.     Both alternative queueing plans were reviewed and evaluated by City staff and were determined to adequately address the demand at the new station.  In addition to both alternative plans, the City has also required that during peak demand, three (3) on-site traffic attendants will be present to guide and direct traffic which will further increase efficiency at the new station.  

Copies of traffic studies and long-term build out analysis can be found at Traffic Studies and Build Out Study

11. What will happen to my property value if I live near a gasoline station?

There is no evidence to suggest that property values will change as a result of living near a gasoline station.   There are homes located throughout the City of Tustin that are within close proximity to gas stations.  In some instances, the gas stations are immediately adjacent to homes.  More specifically, in Tustin Ranch, two (2) existing service stations are approximately 170-200 feet from homes.  The proposed Costco gas station is 700 feet from any home.  There is no evidence that the existing Tustin Ranch service stations or those closest to the service stations in the remaining areas of the City have an impact on property values.    

12. The new Costco gasoline station will drive out other smaller, independent gas station owners in the City compelling everyone to buy gas at Costco. Does the City not care about small businesses?

The City is concerned about the well-being of all businesses within the community. Not all of Tustin’s residents are Costco members and therefore not everyone will be buying gas at the same location.   Opportunities for residents to purchase fuel at various gasoline locations throughout the City remains.

13. What are the differences between the new gasoline station and the existing Costco gasoline station at The District?

Below is a summary of the differences and similarities between the two (2) gasoline stations:

NEW TUSTIN RANCH FUEL STATION	EXISTING COSTCO FUEL STATION
16 pumps	11 pumps

Pumps – 700 feet to nearest residential

Pumps – 700 feet to nearest residential

Three (3) tanks @ 40,000 gallons each (larger)

Three (3) tanks @ 30,000 gallons each (smaller)

More efficient with more pumps

Less efficient with less pumps

More queueing capacity (max. 72 vehicles)

Less queueing capacity (max. 60 vehicles)

Allows for more on-site queuing

Additional queuing impacts off-site traffic

Queue Management Plan

No queue management plan

Design includes right hand turn pocket on El Camino Real to accommodate additional queues

Design cannot accommodate additional queues

Site layout includes two (2) points of access to pumps; improved access to center pumps

Site layout includes only one (1) point of access to pumps; precludes access to northmost pumps

14. What are the lessons learned from the other Costco located at The District?

Major lessons learned from the Costco gasoline operation at The District include the adequacy of on-site circulation (for entry, for fueling and for exiting) and the capability of vehicles to queue on-site so as to minimize off-site impacts.  The City evaluated the proposed project at the Tustin Ranch Costco with these lessons in mind.  Further, additional improvements at the District Costco gas station have been and are being implemented.

15. Can the City Council’s decision on the Costco application be appealed?

The City’s Planning Commission approved Costco’s application after a public hearing on July 9, 2019. Under the Tustin City Code, Planning Commission decisions can be appealed to the City Council, and a timely appeal was filed by opponents of the project on July 19. The public hearing on the appeal was scheduled on October 15^th. Prior to the meeting, the public sent the Council hundreds of messages in support and in opposition to the project, and a number of public speakers spoke to the City Council during the public hearing. At the conclusion of the City Council’s public hearing on the appeal, the City Council upheld the Planning Commission’s decision to approve the application. Under the Tustin City Code, that City Council decision on the appeal was the City’s final decision on the application. Since that time, a court challenge has been filed, and that court case is ongoing.

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Drought Information & Water Conservation

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1. How can I conserve water?

The largest use of water for most customers is outdoor water use. We recommend focusing your conservation efforts on outdoor water use while maintaining your conservation-minded indoor water use. The City's is restricting outdoor water use to 2 days per week, which can accomplish an immediate reduction of 15% to 28%.

Upgrading old appliances, such as washers and toilets, to water-efficient models will also help you save water.

2. What can I do to ensure my pool is as efficient as possible?

A properly managed pool or spa can be an appropriate use of water. Use the following tips to help save water and money:

• Cover Your Pool 
  • An exposed pool loses 50 to 70 gallons of water per square foot per year to evaporation. During the hot summer months, you may lose up to 4 inches of water each week. Pool covers reduce evaporation by 90%, limit windblown debris and conserve energy
• Drain to the Sanitary Sewer 
  • When you drain your pool or spa to the sanitary sewer, you allow the water to be cleaned and used again, rather than wasted. Should the City enter another Stage of the Water Management Plan, you may be unable to fill your pool. Please contact staff at 714-573-3350 to determine what restrictions are in place
• Heat Pool Conservatively 
  • Warmer water means higher evaporation rates. Professionals recommend 78 degrees Fahrenheit as the ideal recreational pool temperature
• Maintain Pool Filters 
  • Wash cartridge filters when your pump operating pressure increases by 10 psi (pounds per square inch). You can wash cartridges on landscape areas since chlorinated pool water is diluted with clean water. Never allow wash water to run into the street
• Manage Water Quality 
  • Test pool and spa water frequently and maintain appropriate chemical balances
• Protect the Pool From Wind 
  • Wind exposure can increase evaporation in uncovered pools. Plant trees and shrubs that buffer your pool, but won’t shed or drop leaves in the water
• Test for Leaks 
  • This four-step bucket test may help you determine if you have a leak or a high evaporation rate:
    • Turn off the automatic fill valve
    • Place a bucket on a step where the bucket rim is at least a few inches above the water line. Place a heavy weight in the bucket and add water until the water level inside the bucket is equal with the water level in the pool
    • Leave the bucket and pool undistributed for several hot days, then compare the water level in the bucket to the water level in the pool
    • If the water level in the bucket is noticeably higher than the water level in the pool, you may be losing water to a leak. Contact a pool leak detection specialist

3. Is the City itself complying with the water restrictions of Ordinance Number 1477?

The City stopped irrigating turf medians that utilize potable water in April 2015. City parks that utilize potable water for landscape irrigation are being watered to meet the requirements for Ordinance Number 1477. 

Portions of the City are in the Irvine Ranch Water District service area and utilize recycled water for irrigating public landscape. 

Recycled water is not subject to Ordinance Number 1477.

4. Does the City currently have active water cops?

Yes. The City is utilizing the services of a consulting Code Compliance Officer to assist in public education and enforcement of Ordinance Number 1477. Anyone in violation of Ordinance Number 1477 will be subject to the City's Administrative Citation Program. 

Pre-citations will be provided in accordance with the program to provide water customers with an opportunity to correct the violation before a fine is issued.

5. If I get reported for not complying with the regulations such as over-watering or watering at the wrong time of day, will I get issued a fine?

It is the City’s intent to educate through outreach and community involvement prior to the issuance of any penalties.

The procedures adopted by Council state that prior to the issuance of a, the City will utilize the administrative enforcement program with an emphasis on resolving the matter through personal contact, education, and notices prior to the imposition of any penalty.

6. Do the regulations apply to golf courses?

The Tustin Ranch Golf Course uses non-potable water for irrigation provided by the Irvine Ranch Water District. There are no golf courses within the City's water service area.

7. How are we notifying/educating water customers about the restrictions and what they can do to save water?

A postcard is being mailed to all Tustin Water Services customers letting them know of the updates to the Water Management Plan. 

View the postcard on the Drought Information and Water conservation page.

8. How do I find and fix leaks?

Follow these tips to find leaks inside or outside your home:

• Check Your Irrigation System 
  • Shut off the valve that serves your sprinkler system. Check the flow indicator at the water meter. If the flow indicator stopped moving, the sprinkler system is the problem.
• Check Your Main Service Line 
  • First, you need to find your water shutoff valve. This is usually located at the spigot where the water enters the home. Shut off the valve, cutting off all water to your home, and go in the house and turn on a faucet to make sure the water is off. Check the flow indicator at the meter. If the flow indicator is moving, the leak is between the shutoff valve and the water meter
• Check Your Pool 
  • First turn off the automatic fill valve and place a bucket on a step where the bucket rim is at least a few inches above the water line
  • Then place a heavy weight in the bucket and add water until the water level inside the bucket is equal with the water level in the pool. Leave the bucket and pool undisturbed for several hot days, and then compare the water level in the bucket to the water level in the pool. If the water level in the bucket is noticeably higher than the water level in the pool, you may be losing water to a leak. If this is the case, contact a pool leak detection specialist for further assistance.
• Check Your Toilets 
  • Locating a leak is a process of elimination. Shut off one toilet at a time at the wall. In between each shutoff, go out to the water meter and check your flow indicator. If the flow indicator stopped moving, that means the toilet is the culprit. If the flow indicator is moving, that toilet is not the problem. Something else is causing the water flow.
• Check Your Water Softener 
  • Most softeners have a bypass lever. Turn the lever to allow water to bypass the softener. Check the flow indicator at the meter. If the flow indicator is no longer moving, you have isolated the leak to your softener. (You also can check for leaking water-cooled air conditioners, ice machines and reverse osmosis units by turning the bypass lever on each and checking the meter.)
• Locate Your Water Meter 
  • Most residential water meters are located in the front of the home near the street. The first step is to check your water meter for movement. Look at the top of the meter. You'll notice a triangle or small dial called a flow indicator. The black triangle or red dial (low flow indicator) will move whenever water is passing through it. If your meter doesn't have a low flow indicator, you can use the sweep hand on the register to indicate water loss. If either the low flow indicator or the sweep hand is moving, you may have a leak or malfunction.
• Turn Off the Water 
  • Before you look for leaks, make sure no water is being used inside or outside of your home.

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Election

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1. Where do I vote?

Your polling place will be listed on the back page of the Sample Ballot and Voter Information Pamphlet which will be mailed to you by the Orange County Registrar of Voters approximately three weeks before an election. You may also access your polling place and sample ballot online.

2. When do I need to re-register?

You need to re-register if you have moved, changed your name or wish to change your political party affiliation. You must register at least 15 days before an election to be eligible to vote in that election.

3. How do you become a candidate for the next City election?

To become a candidate in the next City election, you must first be a registered voter and reside within the City limits of Tustin at the time nomination forms are issued to you. If elected, you must continue to reside in the City during your term of office. All required forms and guidelines to run for office in the next City Council election will be available in the City Clerk's Office 113 days before an election.

4. Where do you get the required forms to start a campaign?

You may obtain the required forms in the City Clerk's Office or you download from the Secretary of State's website.

5. Does the City of Tustin have campaign contribution limits?

No. Although the Fair Political Practices Commission requires contributions of $100 to be itemized in campaign contribution forms.

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General FAQs

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1. When are building permits required?

A building permit will be required on all:

• All projects that are to be:
  • Altered
  • Enlarged
  • Modified to an interior or exterior of a structure
  • Remodeled
• Accessory buildings
• Commercial or residential buildings
• Interior or exterior alterations
• Room additions

Building plans are required in detail to show the proposed work.

2. How do I get a building permit?

Customers are able to request services and submit a variety of applications online, including submitting building permit, entitlement, and administrative permit applications, and requesting building inspections. Staff are then able to review such applications and requests virtually to the extent possible, reducing the amount of time these processes would normally take if completed fully in-person. Customers can also request services at City Hall (such as submitting hard copies of plans) by appointment. At their appointment, directional signage leads customers to the appropriate meeting location where they can call city staff using a newly installed intercom unit. Click here to submit online plans now! You may also visit the Building Division webpage for more information.  

3. Do I need a permit to have a garage sale?

No. Garage sales may be held a total of 4 times a year, and only merchandise belonging to the owner may be sold. A single garage sale may extend a maximum of 3 consecutive days. Signs shall not be erected more than 1 day in advance of a proposed sale. Garage sale signs shall be promptly removed by sunset on the last day of the sale.

Garage sale signs may not be attached to any traffic or parking control device, tree, street light or utility pole, or placed so as to obstruct public sidewalks. Signs should be placed on a stake and placed into the ground. The signs may be no larger than 3 square feet in area and no taller than 4 feet in height.

Note: Signs posted illegally will be removed.

4. Where can I dispose of hazardous waste?

Locations

You may dispose of waste at the following locations:

• 17121 Nichols Street
  Huntington Beach, CA 92647
• 6411 Oak Canyon
  Irvine, CA 92618

Additional Information

Orange County residents may dispose of household hazardous waste at the Collection Centers for free. The Collection Centers are open Tuesday through Saturday, 9 a.m. to 3  p.m. The centers are closed on rainy days, Christmas, New Years, Thanksgiving and Independence Day.

5. What are the regulations on trash cans?

Trash containers may be placed curbside or in the gutter, not earlier than 24 hours before collection and must be removed within 24 hours after collection. All trash containers, both residential and commercial, must be shielded from view within a building or area enclosed by a wall not less than 6 feet in height.

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Hangar Incident FAQs

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1. WHAT DO I DO IF I COME ACROSS DEBRIS I THINK IS FROM THE HANGAR?

Enter the information into the Debris Reporting Form on our website.

2. WHAT SHOULD I DO IF I SEE A PIECE OF DEBRIS?

If you think you have debris from the fire, consider it to be hazardous and avoid contact. Enter information into portal.

3. WHAT CAUSED THE FIRE?

The fire is still under investigation and will take several weeks to complete.

4. WHY DID OCFA LET THE FIRE BURN?

The Firefight:

1. Efforts by the OCFA to extinguish the fire the morning it ignited were unprecedented. It was likely the first time in human history that the largest firefighting helicopters in the world made water drops on a structure at night.
   1. Conducting air operations at night always comes with risk, but the OCFA command staff agreed that the historical value of the hangar and its rich ties to the City of Tustin, especially its veteran community, warranted such risk for the potential reward of partially saving the building.
2. As this aerial attack with three helicopters was occurring, the OCFA had over 70 firefighters on 11 Engines, 5 Trucks, Heavy Search & Rescue, and multiple other additional pieces of equipment aiding in the firefight.
3. Unfortunately, this unprecedented aerial attack and robust ground crew presence did little to nothing to impede the fire’s path on this 17-story all-wood building (one of the largest ever constructed in the world).
4. Built during WWII, the hangar had none of the fire suppression and patron survivability measures of today; no fire sprinklers, no hose line plumbing, and no access to upper levels.
5. In short, it became evident that no amount of firefighting resources, aircraft, or personnel was going to stop the fire from burning itself out – at least not without a direct risk to the lives of our firefighters.

The Plan:

1. It was then determined by the Fire Chief and Incident Commander that the safest and most operationally sound method to extinguish this fire was to allow it to burn itself out over several days.
2. At no point in the ensuing days has there been a safe or effective opportunity for firefighters to approach or engage the fire with ground resources, and even if there was, the AQMD’s perimeter eliminates any potential approach of firefighters.
3. Further, because helicopter drops cannot access the void spaces in which the fire is burning itself out, an aerial attack is also not a viable or safe option.
4. The expected upticks in fire activity present no threat of spread to surrounding structures and there is no debris in the smoke due to the low energy of the fire. 
5. In other words, what the Fire Chief stated publicly at the incident’s first Press Conference — the safest and most operationally sound method of extinguishing this fire is to let it burn out — remains valid.
   
   

5. WHAT SHOULD I DO IF I THINK MYSELF OR MY FAMILY IS HAVING RESPIRATORY DIFFICULTY?

Dial 911 for paramedics.

6. DO I NEED A MASK?

If you are in the immediate surrounding area or visibly see debris, a P100-rated respirator may provide some protection.

In response to requests from community members, the City of Tustin has procured a limited number of N95 masks.  These masks will be available free to community members at the following locations and hours of operation. 

Columbus Tustin Recreation Center

17522 Beneta Way, Tustin CA 92780

Cross-Streets: Prospect Ave & Beneta Way

Monday – Friday: 8:00 a.m. – 5:00 p.m.

 

 

7. CAN I VISIT THE HANGAR?

No. The hanger and immediate surrounding area are closed until further notice.

8. IS KENSINGTON PARK SHOPPING CENTER STILL OPEN?

Yes.

9. IS IT SAFE INSIDE?

Try to limit your exposure by remaining indoors, with windows and doors closed or seek alternative shelter to reduce exposure to smoke and ash.

10. IS IT SAFE TO BE OUTSIDE?

If you are in the immediate surrounding area, follow the health and safety tips above.

11. ARE PETS SAFE TO BE OUTDOORS?

Caring for Your Pets.

Noted below are some recommendations for caring your house pets during smoke-related emergency situations. It was shared by Tustin Veterinary Medical Director, Dr. Kristen Negvesky and endorsed by UC Davis School of Medicine, CA Veterinary Emergency Team and a Professor from their Small Animal Emergency and Critical Care Team.

 

• Keep pets indoors as much as possible. For dogs, consider using potty pads or commercial grass patches indoors rather than taking them out for urination/defecation. Run air filters in the home, ideally HEPA filters, to reduce the size of particulate matter in your home's air. This may make the air drier, so ensure your pets always have plenty of fresh water available and encourage them to drink water frequently. 
• If you must walk your dog outside, keep it as brief as possible and avoid any exertion as this will increase your dog’s respiratory rate and cause more inhalation of potentially dangerous air particles. Prevent your dog from eating anything while outside, sniffing the grass/ground or putting their nose into bushes, or rolling in the grass. Wipe their feet after coming inside using pet wipes. 
• Wipe pets’ bodies/feet at least 1-2 times daily with pet wipes to get rid of any debris or particulate matter that may be in your home; this will also help to prevent ingestion of potentially harmful particles when pets lick themselves. 
• Pets with environmental allergies should be given extra consideration when there are any issues with air quality, or rains/winds (as we’ve experienced recently) that put more particulate matter into the air or move it around. Talk with your veterinarian about using medicated shampoos/mousse and medical-strength Omega-3 fatty acids to strengthen the skin barrier to allergens and prevent/reduce them from seeping through the skin and causing itchiness. Stay up to date on any allergy treatments your veterinarian has prescribed, such as allergy injections or oral allergy medications. 
• Monitor your pets for any respiratory issues, such as trouble breathing, abnormally increased respiratory rate or depth, or shortness of breath. Monitor for healthy pink tongue and gum color; contact your veterinarian immediately if you notice abnormal coloration such as pale, blue or gray/muddy gums/tongue, which indicate poor oxygen perfusion in the bloodstream. If your pet has an existing respiratory or heart condition, also monitor episodes of extreme lethargy, collapse, or excessive coughing. 

 

If you are concerned about anything regarding your pet, please contact your veterinarian. Additional information regarding large animals when exposed by wildfires: https://www.vetmed.ucdavis.edu/news/guidelines-horses-exposed-wildfire-smoke. Follow air quality index link for information in your area/zip code: https://www.airnow.gov/. 

 

 

 

12. IS THERE A DIFFERENCE BETWEEN DETECTION AND MITIGATION?

Yes. There are two different companies handling two different aspects. EnviroCheck is handling the detection. ATI is handling the removal.

13. ARE THERE PLANS TO CONDUCT AIR MONITORING OUTSIDE OF THE CITY OF TUSTIN?

The main focus of the response is in and around the hangar. The debris fallout reported will help guide air monitoring plans. U.S. EPA is the lead on air monitoring for this incident and is working with Unified Command.

14. CAN I CALL MY OWN CERTIFIED ASBESTOS COMPANY DETECTION COMPANY?

Yes. But we cannot guarantee reimbursement.

15. CAN I HOSE OFF DEBRIS ON MY PROPERTY?

No. Enter the information into portal.

16. CAN I DO OUTSIDE LAWNCARE?

If you are in the immediate area, limit or avoid activities that will displace debris related to the fire. (Example- Avoid sweeping, landscaping, leaf blowing, mowing, gardening)

17. IS THERE A CONCERN ABOUT ASBESTOS IN DRINKING WATER / GROUNDWATER BASIN?

No.

18. WHAT ABOUT THE WATER RUNOFF?

The hangar is surrounded by open fields. Most water will percolate into the existing soil. Tustin engineers have looked at the runoff reservoirs, and they are big enough to prevent flow of water into the storm drains.

19. AT WHAT LOCATIONS ARE THE WATER SAMPLES BEING TAKEN?

Stormwater samples were taken at: San Diego Creek at Campus Drive and Peters Canyon Wash at Barranca Channel, both located in Irvine.

20. WITH RAINFALL, DOES THE COUNTY PERFORM WATER QUALITY TESTING?

Yes. The County routinely performs stormwater sampling for the first storm of the season, and two storms afterwards. The County also performs dry weather water sampling quarterly throughout the year.

21. WHEN WAS WATER SAMPLING PERFORMED?

Stormwater sampling was performed on November 16, following the November 15 rainfall.

22. WHAT DOES THE COUNTY'S STORMWATER SAMPLING TEST FOR? DOES IT INCLUDE TESTING FOR THE PRESENCE OF ASBESTOS?

Stormwater sampling tests for a variety of pollutants, including arsenic, copper, lead, zinc, and other heavy metals. This recent stormwater sampling will allow us to compare this data to levels of metals present in previous stormwater flows. The County does not typically test for the presence of asbestos in stormwater.

23. IS THERE A CONCERN ABOUT ASBESTOS IN STORMWATER MOVING THROUGH STORM DRAINS AND FLOOD CONTROL CHANNELS?

We are not aware of unhealthy levels of asbestos in stormwater since the primary pathway for human health impact by asbestos is through the air.

24. WHEN ARE STORMWATER TEST RESULTS AVAILABLE AFTER TAKING THE WATER SAMPLE?

Results by a third-party laboratory are typically available in approximately four weeks.

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Historic Resources Survey

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1. How was the survey conducted?

• A street-by-street reconnaissance survey to identify any newly identified potential historic resources and properties requiring additional research and analysis;
• An intensive-level survey to update information on previously identified historical resources; 
• Preparation of a database of historic resources; and updated Department of Parks & Recreation (DPR) Primary Record forms for each property identified in the 1990, 2003 and 2020 surveys.

2. What were the survey findings?

3. Is there any potential for expanding the Cultural Resources District?

Potentially.   The survey update included a task that the consultant review and make recommendations regarding the potential expansion of the CRD.  The first area focused on the residential properties located along Yorba Street between Irvine Boulevard and First Street to the north and south (Figure 1).  The other area that was surveyed is bordered by Mountain View Avenue and North C Street to the west and east, and Irvine Boulevard and First Street to the north and south (Figure 2). These areas were included in the tasks because the 1990 Historic Resources Survey considered these neighborhoods suitable for possible inclusion in the CRD or, because they were separated by First Street, suitable to be considered as separate districts.   The findings for this portion of the survey work are as follows:

• Yorba Street Area (Figure 1): 
  • The majority of properties on Yorba Street have experienced substantial alterations and no longer convey the block’s historic character or association with the rest of Old Town, although there are several individually eligible properties which have been documented. The City’s consultant, Architectural Resources Group (ARG), did not recommend expanding the CRD to include the Yorba Street area.

• Mountain View Avenue and North C Street to the west and east, and Irvine Boulevard and First Street to the north and south (Figure 2): 
  • Over fifty percent (50%) of the properties north of First Street were found to be contributors and thirty-three (33) were found to be individually eligible for listing in a historic register.  Most of the properties were dated to Tustin’s transitional period of development (1914 through 1945). 
  • ARG recommended the City consider expanding the designated CRD to include the blocks of Mountain View Avenue, North “A” Street, North “B” Street and North “C” Street, along with West First Street, as this area exhibits historic development patterns consistent with those in the CRD to the south, and retains a cohesive sense of historic character.
  • Staff would first reach out to property owners and host public workshops at future dates for further consideration.

4. Are there any newly identified historic resources?

Forty-two (42) properties (Table 2) have been identified as potentially eligible individuals, districts, and non-parcel resources. In contrast with properties identified in previous surveys, many of these resources date to Tustin’s period of intensive postwar development between 1946 and 1976, and they are predominantly multi-family residential resources rather than single-family.  Information for the newly identified resources can be found in Exhibit A - Appendix E3.   The twenty-eight (28) individually eligible properties are located throughout the City and would be eligible for listing in a local, state or national historic register should the property owner decide to seek designation.   Staff will make a recommendation to the Planning Commission at a future date as to whether the eleven (11) potential historic districts and three (3) potential planning districts should be designated as districts.

5. Was there any community outreach during the survey update process?

November 12, 2019 – Survey update overview with the Planning Commission.   They included the following information:

• Purpose and use of historic resources surveys; 
• Project components; and   
• Examples of a historic context statement, reconnaissance survey and intensive survey.

February 25 and March 12, 2020 – Additional direct community outreach included meeting in person with representatives of the Tustin Preservation Conservancy (TPC), Preserve Orange County, and the Tustin Area Historical Society (TAHS). Participants shared information on known and potential resources, recommended other community members with specialized knowledge of historic resources and provided guidance on conducting local and regional archival research.  

March 12, 2020 - The Community Development Department had also scheduled a public workshop on March 12, 2020, to kick off the survey update efforts, provide information on the survey process and to gather input from the community.  Due to the Covid-19 pandemic and the closure of City Hall and other meeting places, the live public workshop was cancelled.  

June 2020 through June 2021 – The team was able to commence the field survey work and background research.  The team conducted direct outreach via email and phone to the targeted community members and focused on meeting with individuals with specific knowledge of the properties.  The discourse continued throughout the survey project.

October 13, 2020 - Planning Commission acting as the Historic and Cultural Resources Advisor, conducted a public workshop which included a presentation with an update as to the status of the survey project, including the progress in conducting background research, the reconnaissance survey and drafting the Historic Context Statement.  

6. Is there is a map of the survey area and historic resources?

The map below depicts the survey area and the properties identified in the Master Findings Map.  Staff is also in the process of creating an interactive (GIS) map which the public could use to display the survey results and photos.  If you wish to see the list of the properties, please refer to Appendix E-1  of the survey document.  

7. Who do I contact for more information?

You can contact Tustin Planning at (714) 573-3140 or TustinPlanning@tustinca.org.  

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Homelessness - Town Hall

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1. What type of shelter must Tustin create?

A minimum 50-bed, emergency homeless shelter facility that is ADA accessible and serves homeless men, women, and families from within Tustin only.  Other cities will not be able to bring their homeless individuals to Tustin’s shelter.  The facility’s primary focus is assisting program participants with creating a housing plan, making connections to housing resources and finding transitional and permanent housing as soon as possible.

2. What security measures will be in place to safeguard our children and community?

The safety of our children and community are of the utmost importance and at the center of all decisions regarding how the facility will operate. The City and the planned operator, Orange County Rescue Mission, feel confident with the proposed safety and security elements that the Tustin community, and most importantly, the children of Heritage Elementary, will be safe and secure:

• This will not be a walk-up facility.  Admission will be referral only and the facility team will coordinate client transportation to and from the facility before any clients travel to or exit from the property.
• The proposed facility will be entirely fenced-off, including a new secure, screened fence connecting the two buildings along Lansdowne Road, and screening along the existing fencing along Red Hill and Valencia Avenues.
• 24-hour, interior and exterior security (security guards, cameras, gate access controls, etc.) will enforce a strict, zero-tolerance policy prohibiting loitering around the facility.  Individuals exiting the facility must have a pre-arranged transportation plan.
•  A network of high-definition video security, with 24-hour, on-site monitoring of all interior and exterior doors and gates.  All gates will be locked, access controlled, and contain audible alarms.
• The proposed facility will be in operation 24-hours per day, with on-site programming focused on helping the individuals obtain housing and become self-sufficient again.  Unlike some homeless facilities in the County, clients will not be required to gather up all of their belongings, leave the facility, head out into the surrounding community, and then line back up when it reopens each day.
• The Tustin Police Homeless Liaison Officer and Homeless Coalition Task Force will be based at the facility, resulting in direct coordination with the Orange County Rescue Mission, the Tustin Police Department, and the County of Orange.
• There will be strict hours of ingress and egress during the night and during sensitive school hours.  The City will continue to coordinate with the Tustin Unified School District regarding facility access during certain sensitive times when students are entering or exiting Heritage Elementary.
• The City will restore the pedestrian access route along the northern edge of Veterans Sports Park from Severyns Road to the rear gate of Heritage Elementary as soon as possible.

3. Exactly where is the proposed temporary homeless shelter facility location?

The temporary facility is proposed to be within roughly three-quarters of the buildings at the former Advanced Technology and Education Park (ATEP) buildings at the northeast corner of Red Hill and Valencia Avenues. A conceptual shelter facility layout is depicted in Figure 1.

Figure 1: Conceptual Shelter Facility Layout

4. Why must Tustin create a temporary homeless shelter?

So that Tustin may continue to use its anti-camping and park closure ordinances to protect public safety and public health, and to avoid costly lawsuits. 

Recently the City of Tustin, as well as all other Orange County cities, were sued in Federal Court in an effort to address the lack of emergency shelter beds for the homeless in Tustin and Orange County.  The City of Tustin entered into a settlement to help keep our City safe.  As other nearby cities settle their lawsuits, those cities will be able to enforce their own ordinances with the potential to affect surrounding cities.

In addition, last month the Ninth U.S. Circuit Court of Appeals sided with six homeless individuals in Boise, Idaho over an ordinance that banned people from sleeping in public spaces.  That decision requires the immediate availability of shelter beds at the time a city goes to enforce such laws.  In essence, the Ninth Circuit said that it is unconstitutional cruel and unusual punishment to punish an individual for sleeping or loitering in parks, tents or homeless encampments if there is no bed available for them to go to.

5. When must Tustin create a homeless shelter?

Pursuant to the settlement agreement, Tustin must have a shelter operational within 120 days, that is, February 23, 2019.

6. Is this a "walk-up" facility?

No. This program will operate with a strict no-walk-up policy and by referral only. Clients without personal vehicles must coordinate a transportation plan to and from the shelter.  

7. If this is not a “walk-up” facility, how does someone gain access?

When the Tustin Police Department or the City’s Consultant, City Net, encounter homeless individuals or families within Tustin, those individuals are then offered a bed.  If they accept the offer and pass the screening process (no sex offenders and no one with a felony warrant will be allowed at the facility) and an appropriate bed is determined to be available, they are transported to the main entrance.  The referring party escorts them into the building and through the intake process.  Those that are already staying there and who desire to enter or exit the facility may only do so through pre-arranged transportation.

Upon an individual’s refusal of a bed, the Tustin Police Department may begin enforcement of anti-camping, park hour and similar ordinances.  

8. Who can use the facility?

The facility will serve homeless men, women, and families from within the City of Tustin.  One building is proposed to accommodate men and one to accommodate women and families.

9. Are sex offenders or people with felony warrants permitted to stay?

No.  Prior to becoming eligible for coming to the facility, all prospective clients will be screened off-site for open felony warrants and status as a registered sex offender. If the client has an open felony warrant or is a registered sex offender, they are not eligible and will not be transported to the facility. Those with open felony warrants will be arrested.

10. Are drugs, alcohol, or weapons allowed within the facility?

No.

11. What exactly does temporary mean?

In this case, temporary means that the facility will be in this location for a temporary period. This is not the long-term homeless shelter solution for Tustin. Once the long-term shelter is open, this temporary facility will close.  Pursuant to the settlement agreement, the City of Tustin is required to start operating a shelter within 120 days and to operate a homeless shelter for a minimum of 24 months. 

The City of Tustin is continuing to design and plan the establishment of the Tustin Police Department Substation and Parks Department Annex at the former ATEP facility, which the City hopes to open in conjunction with the opening of the Veterans Sports Park.

12. Since the shelter is an emergency shelter, how long will the individuals referred to this shelter be staying there?

Individuals may stay for up to 180 days; however, the facility’s primary day-to-day focus is assisting program participants with creating a housing plan, making connections to housing resources and moving them to transitional and permanent housing as soon as possible.

13. Why hasn’t the City been more transparent in this process?

The City of Tustin made this announcement as soon as we could.

The City has been involved in a lawsuit in Federal Court.  While in settlement discussions, the City has been precluded from discussing its litigation and settlement strategies publicly.  The City immediately published a press release on the same day that the City signed the settlement agreement.  Given the City would be required to establish a shelter facility within 120 days of signing the agreement, it was necessary for the City to evaluate potential shelter sites at the same time the settlement discussions were on-going to accomplish that timeframe.

In addition, the City’s initial plans for settlement (which would have simply added beds to the existing facilities at the Village of Hope) were derailed by the Ninth Circuit’s decision on September 4^th, and as a result, the City was forced to go back to the drawing board and develop an entirely different plan in a very compressed period of time.  The City’s proposal was presented in Federal Court two weeks later and reported in the Orange County Register on September 19^th.

14. Why doesn’t Tustin partner with a shelter in Santa Ana for the 50 beds?

The City tried to partner with Santa Ana but the Federal Court prohibited that as part of the settlement.  This stemmed from Court’s and Santa Ana’s belief that all Orange County cities were bringing their homeless to Santa Ana, and one of their objectives is to stop the flow to, and concentration in, Santa Ana of homeless individuals.

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Outdoor Dining

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1. When do the new outdoor dining regulations go into effect?

The updated outdoor dining regulations (Ordinance No. 1526) go into effect on October 21, 2022.

2. Can I continue using my COVID-19 TUP that was approved by the City?

Yes, but not beyond December 31, 2022, which is when the Temporary Outdoor Dining Program is currently set to expire. All businesses operating an outdoor area under a COVID-19 TUP will need to bring these spaces into compliance with the new outdoor dining regulations before the end of 2022.

3. What options do I have to provide outdoor dining? When is City review required?

Ordinance No. 1526 defines three separate pathways for providing outdoor dining:

1. Outdoor Dining Areas-Include permanent improvements like the installation of fencing, expansion of patios into landscaping or parking spaces, serving of alcohol, and more.
   1. Plans must be submitted for Design Review prior to applying for building permits.
   2. If the Outdoor Dining Area is proposed within public property (public sidewalk, street, parking, etc.), City review and approval is required to obtain a License Agreement. See below for more information on requesting a License Agreement.
2. Outdoor Seating Areas -Include the placement of portable furniture like chairs, tables, etc. outside of required pedestrian or vehicle paths, and;
   1. You can setup an Outdoor Seating Area without obtaining approval from or submitting to the City, so long as the Outdoor Seating Area is fully contained within private property and complies with the corresponding operational requirements described in Section 9277(d) of Ordinance No. 1526.
   2. If the Outdoor Seating Area is proposed within public property (public sidewalk, street, parking, etc.), City review and approval is required to obtain a License Agreement. See below for more information on requesting a License Agreement.
3. Either of the above outdoor dining types that include the use of public property - (sidewalks, streets, etc.)
   1. In addition to submitting for Design Review (if required), a License Agreement must be obtained from the City. See below for more information on requesting a License Agreement.You are encouraged to contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to determine if City review is required for your proposed outdoor dining.

4. I need to submit for Design Review because I am proposing an Outdoor Dining Area. What and how do I submit?

Please contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to discuss if your proposal requires a Design Review submittal. If so, at a minimum the submittal should include:

• Development Application: Must be completely filled out and notarized by the property owner and, if different, the applicant.
• Site Plan: Aerial view of the property showing the dimensions and layout of the Outdoor Dining Area, including any proposed improvements like new fencing, landscape planters, etc.
• Floor Plan: Showing the interior layout of the business including the size (in square feet) of the interior dining space.
• Title Report: A document summarizing the legal easements associated with a property. Must be dated within the past three months. Businesses can oftentimes work with property owners on obtaining this document. If a recent copy is not on-hand, a new one will need to be requested from a Title Company.

More information may be needed for submittal depending on what your proposal entails. Please contact a city planner to setup a consultation. Staff can also advise of applicable costs at that time.

5. Can public streets, sidewalks, and other public areas be used for outdoor dining? Is there a fee?

Potentially. The use of public property is subject to obtaining a License Agreement from the City in addition to the required review, if any, for the proposed type of outdoor dining. Section 9277(f) of Ordinance No. 1526 (the updated outdoor dining regulations) describes additional requirements for Outdoor Seating Areas and Outdoor Dining Areas located within the public right-of-way. Costs for the License Agreement, if any, depend on the work proposed. Please contact a city planner at (714) 573-3140 or TustinPlanning@TustinCA.org to discuss if your proposal requires a License Agreement. 

6. I am proposing an Outdoor Dining Area or Outdoor Seating Area on public property (public sidewalk, street, curb, etc.). Does this affect the review process?

Yes, use of public property for outdoor dining is subject to obtaining a License Agreement from the City, even for Outdoor Seating Areas which do not normally require City review. Obtaining a License Agreement involves submitting additional documents for review as described further in Question # below. You are encouraged to contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to determine what type of City review, if any, is required for your proposed outdoor dining.

7. I need to apply for a License Agreement because I am proposing to have outdoor dining on public property. What and how do I submit?

If you are applying for an Outdoor Dining Area, you will already be submitting for Design Review. The request for a License Agreement can be reviewed as part of the Design Review submittal. The plans submitted should identify the public area requested to be used and demonstrate compliance with the additional requirements identified in Section 9277(f) of Ordinance No. 1526. Additionally, you will need to provide general liability insurance and workers compensation insurance for review.

Outdoor Seating Areas, which do not normally require City review or approval, do require City review if proposed within public property. To request a License Agreement in this case, please submit:

1. A request letter describing the Outdoor Seating Area proposed including number of seats, tables, and hours of operation.
2. A site plan (aerial view) showing the location and layout of the proposed seating area, and demonstrating compliance with the requirements identified in Section 9277(f) of Ordinance No. 1526.
3. General liability insurance and workers compensation insurance.

Fees to process a License Agreement depend on the proposal. Please contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to setup a personal consultation to discuss your proposal.

8. What is the deadline to comply with the new outdoor dining regulations?

Businesses operating an outdoor dining area under a COVID-19 Temporary Use Permit are asked to transition any temporary outdoor dining areas per the newly adopted regulations before December 31, 2022. You are encouraged to call the Planning Division at (714) 573-3140 or email TustinPlanning@TustinCA.org to book a personal consultation with a city planner to help facilitate this process.

9. What happens if I don’t comply with the deadline to transition to the new regulations?

City staff will be conducting outreach from October to December to ensure businesses are aware of the new regulations and the expiration of the temporary outdoor dining program. Staff is available to discuss the permitting process and any questions you may have to ensure a timely transition. Please feel free to contact us at 714-573-3140 or TustinPlanning@TustinCA.org with any questions.  

10. How late can outdoor dining services be provided?

Outdoor dining can be operated between 6:00 a.m. and 11:00 p.m. except when it is near a residential area, in which case it can be operated between 7:00 a.m. and 10:00 p.m.

11. Are there any application fees for having outdoor dining?

Potentially. No City review or approval (and therefore no fees) are required to have an Outdoor Seating Area on private property, which includes placing moveable chairs, tables, etc. outside of required pedestrian or vehicle pathways. However, if you are proposing an Outdoor Dining Area, which includes construction such as expanding patios, installing fencing, and more, you will likely need to submit for Design Review which has review costs associated with it.    

You are encouraged to contact a city planner at 714-573-3140 or TustinPlanning@TustinCA.org to determine what type of City review, if any, is required for your proposed outdoor dining and applicable fees.

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Parks & Recreation Footer FAQs

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1. How do I reserve a park?

To reserve a park you must come in person to the Parks and Recreation Department at City Hall. Parks are reserved on a first come first served basis so we recommend calling 714-573-3326 before coming down to make sure that the park and date you are requesting is available. Park prices vary based on number of people, residency, etc.

Follow this link for more information on our parks and how to reserve a park picnic shelter.

2. How can I find out if a field is open after it rains?

For field conditions after the rain, you can call the Mudline at (714) 502-8010, which is updated by 3:00 pm.

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Planning Division

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1. I would like to build on my property. How do I find out what I can build?

To learn what you can do to your property, you may email the Planning Division at TustinPlanning@tustinca.org or call (714) 573-3140.  Please provide the property address so Staff can determine the zoning designation and let you know any development standards and/or setbacks.

2. What is the zoning for my property? Why is it important?

Zoning is a type of land use designation (i.e., R-1, C-1, SP-8, etc.) that depends on a parcel’s location within the City.  If you would like to do something to your property, please contact the Planning Division (TustinPlanning@tustinca.org) to confirm the zoning designation. This way, Staff can help you determine the allowed uses and development standards.

3. I would like a letter to verify the zoning of my property. How do I get a Zoning Verification Letter from the City?

To verify the zoning of a property, please request a Zoning Verification Letter in writing and send it to TustinPlanning@tustinca.org. The cost of a Zoning Verification Letter is $221.00 per parcel or property. Please mail your payment to the Planning Division at:

Attn: Erica H. Demkowicz
Planning Division
City of Tustin
300 Centennial Way
Tustin, CA 92780

Planning Staff must receive your written request and payment before the letter is prepared.  A letter is typically prepared within 8-10 business days once all information has been provided.

4. I would like to build a fence or wall on my property. Do I need a permit from the City to do so?

Yes, a building permit is required when installing a new fence or removing and/or replacing an existing fence.

Walls that require a building permit include:

• Chain link, wood, wrought iron, or retaining walls 2-feet or higher
• Garden walls 3-feet or higher

To obtain a building permit, please provide a site plan to Planning Staff (TustinPlanning@tustinca.org).  Your site plan must include property dimensions, label property lines, the proposed location of the fence or wall shows wall/fence and provide construction details for the wall/fence with details on materials and height.  For more information on the requirements for submitting to Building Division, please follow this link. Once your plans have been approved by both Planning and Building Divisions, a building permit will be issued.

5. I would like to build an Accessory Dwelling Unit (ADU) and/or Junior Accessory Dwelling Unit (JADU) to my property. How can I find out more about this and what I need to do?

ADUs or JADUs are allowed on a lot that contains a proposed or existing legally developed single-family or multiple-family dwelling within the City of Tustin.  ADUs and JADUs may be added to existing single-family or multi-family properties in different ways, such as:

• converting a part of the existing house
• adding to the existing house
• converting the existing garage
• constructing a new detached unit

For more information about ADUs and JADUs, please follow these links:

• City Webpage for ADU/JADU Information
• ADU Handbook - CA Department of Housing and Community Development 
• ADU Handbook - City of Tustin (Coming Soon)
• Tustin City Council Ordinance No. 1517

6. I would like to start a new business in Tustin. How do I find out if my business is allowed at a specific location within the City?

A business license is required to start and/or conduct a business in the City of Tustin.  Please email the Planning Division at TustinPlanning@tustinca.org, or call (714) 573-3140, and provide the property address to find out if your business is allowed within the designated zone.  Once Planning Staff has confirmed your business is allowed within the zoning district, you may submit a business license application online at this link.  

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Police

Show All Answers

1. When does someone call 911?

911 is the phone number to dial whenever police, fire or ambulance services are needed for an emergency.

Police Dispatch Center

When you dial 911, your address and phone number (minus extension number) will show up on a monitor in the police dispatch center. The police dispatcher will also transfer your call to the fire department or paramedics, if required.

Crimes in Progress & Personal Danger

For Crimes in Progress or If Your Life is in Danger, immediately call 911.

Suspicious Circumstances & Other Crimes

For suspicious circumstances or crimes that occurred when you were not present and the suspects are already gone, please call 714-573-3225.

File a Police Report

If you wish to file a Police Report, you can call the Tustin Police Department at 714-573-3225 or file the report in person at the Police Department front desk. The front desk hours of operation are from 7 a.m. to 6:30 p.m, Monday through Saturday. The front desk is closed on Sundays and city holidays. The Tustin Police Department is located at:
300 Centennial Way
Tustin, CA 92780

Important Note

Loud music complaints, parking complaints, barking dog complaints, etc, should not be called in on 911.

2. Where do I go to pay my traffic citation?

When you are issued a traffic citation, the issuing officer will have checked a court location and address on the bottom of the citation. This will give you the location where you need to appear to either pay the citation or request a court hearing to dispute the citation.

Central Orange County Superior Court

Generally, traffic citations written by Tustin police officers will be sent to the Central Orange County Superior Court, located at:
700 Civic Center Drive W
Santa Ana, CA 92701

Other Courts

However, in some instances, citations may be sent to another court, based on the type of citation and offense.

More Information

For more information about locations of court facilities, visit the Orange County Superior Courts website.

3. Why neighborhood watch?

• There cannot be a law enforcement officer on every corner, so citizen involvement is essential to combat crime.
• You and your neighbors are the ones who really know what is going on in your community.
• By cooperating with each other and the police, people can help fight crime in their community in the most effective way, before it begins.

4. What is Nixle?

Nixle is a communication system that connects residents with the agencies that serve and protect them. Residents can use Nixle to recieve information ranging from critical alerts to community news. Additionally, residents can choose how they receive this information – by SMS (text message), email, over the Web or by mobile application.

Sign up for Nixle!

5. What can I do to keep my children away from drugs?

• Educate your children as to what they should do or say if ever offered any drugs
• Take an interest in your child's life
• Know who their friends are, where they live, and what type of involvement the parents have in their lives

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Police - 911

Show All Answers

1. When does someone call 911?

911 is the phone number to dial whenever police, fire or ambulance services are needed for an emergency.

Police Dispatch Center

When you dial 911, your address and phone number (minus extension number) will show up on a monitor in the police dispatch center. The police dispatcher will also transfer your call to the fire department or paramedics, if required.

Crimes in Progress & Personal Danger

For Crimes in Progress or If Your Life is in Danger, immediately call 911.

Suspicious Circumstances & Other Crimes

For suspicious circumstances or crimes that occurred when you were not present and the suspects are already gone, please call 714-573-3225.

File a Police Report

If you wish to file a Police Report, you can call the Tustin Police Department at 714-573-3225 or file the report in person at the Police Department front desk. The front desk hours of operation are from 7 a.m. to 6:30 p.m, Monday through Saturday. The front desk is closed on Sundays and city holidays. The Tustin Police Department is located at:
300 Centennial Way
Tustin, CA 92780

Important Note

Loud music complaints, parking complaints, barking dog complaints, etc, should not be called in on 911.

2. What will the dispatcher ask you when you call 911?

When you call the Tustin Police Department and request a police officer, you will be asked a series of questions by a police dispatcher. These questions are designed to insure a more effective response. Try to remain calm and answer the questions as best you can. Some of the questions you might be asked are the following:

• What are you calling to report: a crime, traffic accident, suspicious activity?
• What is the location?
• Exact address, including street number and/or apartment number.
• When did this occur?
• What is your name?
• What telephone number are you calling from?
• Are there any suspicious persons and how many?
• What is their description? (The subject(s) race, sex, clothing, hair color, facial hair, eyeglasses, approximate height and weight, etc.)
• Do they have a weapon? What kind? (Rifle, gun, knife, etc.)
• Do they have a vehicle? (Make, model, color and license plate)
• If they left, what direction did they go?
• Do you want the police to contact you?

Important Note

Remember, that although it seems like a lot of questions, an officer is being sent to your address while you are talking to the Dispatcher. Try to remain calm and do not hang up until the Police have arrived, or you have been instructed to do so by the Dispatcher. Wait for the Police.

3. What if I dial 911 by mistake?

If you dial 911 by mistake, do not hang up! Before you hang up, be sure to tell the dispatcher you have dialed 911 by mistake, and you do not need emergency help. This is particularly important if you dial from a business phone with several phone lines.

911 Hang-Ups

Anytime the police dispatcher receives a 911 "hang-up," the caller must be contacted to be sure no actual emergency exists. If your business has dozens or even hundreds of phone lines, it may be impossible for the dispatcher to determine who, if any one needs help and an officer must then be dispatched to the address.

4. What if I don't speak English?

911 allows emergency calls to be transferred to an interpreter who can interpret other languages. Interpretation is accessible from every telephone; home and business phones, coin-operated and phones equipped with Telecommunications Devices for the Deaf (T.D.D.'s).

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Police - Citations

Show All Answers

1. Where do I go to pay my traffic citation?

When you are issued a traffic citation, the issuing officer will have checked a court location and address on the bottom of the citation. This will give you the location where you need to appear to either pay the citation or request a court hearing to dispute the citation.

Central Orange County Superior Court

Generally, traffic citations written by Tustin police officers will be sent to the Central Orange County Superior Court, located at:
700 Civic Center Drive W
Santa Ana, CA 92701

Other Courts

However, in some instances, citations may be sent to another court, based on the type of citation and offense.

More Information

For more information about locations of court facilities, visit the Orange County Superior Courts website.

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Police - Knock-Knock Bandits

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1. What is a knock-knock bandit?

The Tustin Police Department is warning residents about a trend involving residential burglaries, and steps that residents can take to protect themselves.

Daytime Burglaries

While television and movies portray most residential burglaries as taking place at night, surprisingly, the majority take place during the day and on weekdays, when many residents are away from their homes and at work. Thieves often target residential neighborhoods where they believe no one is home.

Knock-Knock Bandit

One common method for the commission of these crimes is what has been coined the “knock-knock bandit." This sort of burglar will actually approach the residence, knocking on the front door to determine if anyone is home. If someone answers the door, they may say they are looking for someone who does not actually live at the residence, or try to convince the resident they are selling a product. If there is no answer, the burglar often walks to the rear yard and makes entry through a side door or window.

2. What should I do if I am home alone and hear a knock at the door?

Always use caution when answering the door to strangers.

Protect Yourself

While we do not recommend answering the door to someone you do not know, it is equally important to alert the would-be burglar to the presence of someone in the home. We have had several incidents where residents have ignored knocks at the door, only to come face to face with a burglar that has entered their residence. In each of those cases, the resident heard a knock, but did not answer the door, only to be confronted by a stranger, either in their home, or attempting to gain entry.

3. How can I alert someone to my presence without answering?

There are a number of things you can do that will alert someone to your presence, without subjecting yourself to risk, including:

• Turning on a porch light
• Turning up the volume on the television or stereo
• Advising that you just got out of the shower and cannot open the door
• Never telling anyone you are home alone

These are just a few ideas that you can use to send a message to would-be burglars that the home is occupied. Even a small dog can be a deterrent to a criminal.

Contact the Police Department

You may also call the Tustin Police Department at 714-573-3225 to report door-to-door solicitors that cannot show proof of a Tustin City Business License.

4. How can my neighbors and I better protect our neighborhood?

Get to know your neighbors and look out for each other. With our busy schedules, this is often easier said than done; however, make time to get to know each other. Learn the types of cars your neighbors drive and recognize vehicles or persons that seem out of place in your neighborhood.

Neighborhood Watch

Consider joining or starting a Neighborhood Watch program in your neighborhood. If you would like to schedule a Neighborhood Watch meeting in your area, or would like additional information please contact the:

• North Community Relations Officer at 714-573-3391 (if you live on the north side of the 5 freeway)
• South Community Relations Officer at 714-573-3396 (if you live on the south side of the 5 freeway)

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Police - Neighborhood Watch

Show All Answers

1. Why Neighborhood Watch?

• There cannot be a law enforcement officer on every corner, so citizen involvement is essential to combat crime.
• You and your neighbors are the ones who really know what is going on in your community.
• By cooperating with each other and the police, people can help fight crime in their community in the most effective way, before it begins.

2. Who can participate?

• Tustin apartment residents
• Tustin condo owners or renters
• Tustin home owners or renters
• Tustin mobile home residents

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Police - Nixle Alerts

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1. What is Nixle?

https://www.tustinca.org/373/Nixle-Alerts

2. What messages would I receive through Nixle?

Only authenticated agencies and community organizations can securely publish information. There are four types of messages:

• Advisories (less urgent need-to-know information)
• Alerts (many would refer to this as an emergency alert)
• Community Information (day-to-day neighborhood to community-level information)
• Traffic (very localized traffic information)

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Police - Parents of Teenagers

Show All Answers

1. How can I tell if my son or daughter is using drugs?

Possible signs of illegal narcotic usage include:

• Abnormal sleep patterns
• A change in hygiene
• A deterioration in general health
• Mood swings
• New and/or questionable friends
• Visible drug paraphernalia (including pipes, cut straws, drawings of marijuana leaves, etc.)
• Withdrawal from family and friends

2. How can I tell if a home or apartment in my neighborhood is involved in the sale of illegal narcotics?

You, as a neighborhood resident, can tell what activities do not look right in your neighborhood. For example:

• Persons who come and go from a residence at all hours of the day and night and usually after only spending a few minutes at the location
• Overhearing conversations regarding narcotic transactions
• Person who you actually observe using and/or selling narcotics
• Houses where the residents never seem to sleep

3. What should I do if I find something in my son or daughter's room, back pack, vehicle, etc., that I think is illegal narcotics?

Leave the items alone and call the police. Do not open the containers, sniff or taste the contents, or throw the contents away.

4. What can I do to keep my children away from drugs?

• Educate your children as to what they should do or say if ever offered any drugs
• Take an interest in your child's life
• Know who their friends are, where they live, and what type of involvement the parents have in their lives

5. Do I have to give my name and number if I report narcotics activity?

You always have the option of remaining anonymous; however, make certain that you provide the police with as much detailed information as possible to allow for maximum efficiency in arresting individuals and stopping the narcotics activity you are reporting.

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Police - Seat Belts

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1. What is the law regarding seat belts?

All occupants of a motor vehicle must wear a seat belt per California Vehicle Code section 27315.

2. What is the law regarding child safety seats?

• Children must be properly restrained in a child safety seat or booster seat until they are at least eight years of age, per California Vehicle Code section 27360(a).
• Older children must ride properly restrained in a booster seat or properly-fitted safety belt, per California Vehicle Code section 27360(a).
• Children must never ride in the front seat of a vehicle with an active airbag.
• Studies have shown that the back seat is the safest place for children.
• Effective January 1, 2017 - Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds or is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat.

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SB 9 FAQs

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1. What is SB 9?

Senate Bill (SB) 9 is a California State Law which took effect on January 1, 2022. SB 9 creates new opportunities for infill housing by requiring cities to ministerally approve projects meeting certain criteria.  

2. How do I know if I can develop my property under SB 9?

There are several qualifying criteria for development under SB 9 in Tustin:

1. For both development types, an eligible parcel must be in a single family residentially zoned area.
2. May not be on a parcel with an affordable or deed restricted unit.
3. May not be located in a high or very high fire hazard zone. 
4. May not be a historic landmark or in a historically designated Historic District – In Tustin, this criteria results in the exclusion of single family parcels located in the Old Town Area. 
5. For Urban Lot Splits - The parcel may not be associated with a previous SB 9 lot split or adjacent to another lot split pursuant to SB 9.  
6. Two-unit developments may not involve the demolition of more than 25% of a dwelling, if it has been occupied by a tenant in the last 3 years.

3. Is there a map where I can check if my property can be affected by SB 9?

Yes, you can click on this link and type in any Tustin address to check. 

4. How many units can I build?

The City of Tustin’s SB 9 Ordinance defines development opportunities for both two-unit developments and urban lot splits. There are a variety of site plan layouts for both two-unit developments and urban lot splits, but in any given scenario there is a maximum of four units that can be developed. 

5. What is a “Two-unit Development” versus an “Urban Lot Split”?

TWO-UNIT DEVELOPMENTS

The diagram on the left depicts a traditional rectangular shaped single-family parcel with what is known under SB 9 as a “Two-unit Development”.   In this scenario, a property owner with a single-family home may construct a second home on the property and may also build an Accessory Dwelling Unit and Junior Accessory dwelling unit resulting in the development of a total of four dwelling units on a single-family parcel.

URBAN LOT SPLITS

The two diagrams on right depict scenarios that are under the “Urban Lot Split” category.  In these two Urban Lot Split Scenarios, the property owner may subdivide a single-family parcel into two lots and in these scenarios ADUS or JADUS are not allowed in conjunction with Urban Lot Splits.

The middle diagram shows a traditional rectangular lot split down the middle, resulting in two lots.  Each of these lots, can then be combined with the Two-unit Development concept, which may result in each lot having a total of two units.  

The diagram on the far right, depicts a “flag style” urban lot split, where access to the new lot at the rear has access to the street and/or public right of way from a narrow strip of land, resulting in the rear lot resembling the shape of a flag. In the Urban Lot Split scenarios, each lot may accommodate up to two units.

6. What are the requirements for development under Tustin’s SB 9 Ordinance?

Tustin’s SB 9 Ordinance applies to single family residentially zoned parcels. For Urban Lot Splits, the property must be owned by the applicant for a period of three years; and for Two-unit Developments, the units may not be used for short-term rentals. 

Additional provisions include:

• The SB 9 Ordinance does require dedications or off-site improvements for both types of developments.
• The City may only require one parking space per unit, and a project is exempted from parking requirements when the parcel is located within ½ mile of high quality transit.  

7. What kind of approval do I need to build using SB 9?

Development under SB 9 requires approval by the City of Tustin. Please call our Planning Division at (714) 573-3140 or email TustinPlanning@tustinca.org to ensure your project qualifies as an SB 9 development prior to submitting for Building Permits and/or a Parcel Map.  

8. My property is in the City’s Cultural Historic District, can I build on my property using SB9?

No, your property may not be a historic landmark or in a historically designated Historic District – In Tustin, these criteria result in the exclusion of single-family parcels located in the Old Town Area. Enter your address in this map to check your property’s eligibility or call or email Tustin Planning Division at 714-573-3140 or tustinplanning@tustinca.org 

 

9. Can my HOA prohibit me from building on my property using SB9?

SB 9 does not currently override the Covenants, Conditions, and Restrictions (CC&Rs) commonly used by HOAs; therefore, HOAs currently maintain the authority to either allow or prohibit SB 9 developments within their respective boundaries.

10. Will I be notified if one of my neighbors decides to build on their property using SB9?

No, since SB 9 developments are required by the State to be approved ministerially, there is no public notification or hearing required and City may not apply a requirement for discretionary action, such as a public hearing/notification, as a condition of approval. 

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Tustin Street Fair & Chili Cook Off

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1. Where can I park?

Parking is available at the following locations:

• B Street (behind Peppertree Park)
• Civic Center, 300 Centennial Way (two blocks from the event)
• Columbus Tustin Activity Center
  17522 Beneta Way (Prospect and Irvine Boulevard, two blocks from the event) 
  • Shuttle service available, suggestion donation $1
• Surrounding side streets

2. What streets will be closed?

For a complete listing of street closures include dates and times, please view Street Closure Flyer (PDF). Closed streets include:

• C Street from Main Street to First Street
• El Camino Real from Sixth Street to First Street
• Main Street from C Street to Prospect

3. How do you taste chili?

Chili Tickets are $1 and tastes are one ticket per cup.

Chili is available as soon as the event opens. Although there are 48 plus chili teams, chili usually runs out around 2:30 p.m. 

Vendors will post signs at their booths indicating if they have sold out. There are other food areas throughout the event as well as our beer/wine gardens, live entertainment, contests, and family activities.

You can also participate in judging chili. Inquire at a ticket booth for more information.

4. What is there to do at the event?

This is a family-oriented event. There is something for everyone, from young children to teenagers to adults to grandparents. 

This event features:

• Car exhibition
• A chili cook-off and salsa competition
• Commercial vendors
• Community groups
• Community performances
• Contests
• Craft booths
• Family plaza
• Food
• Inflatable attractions
• Kids zone
• Live entertainment
• Wine and beer gardens
• Much more

5. Is there an admission fee?

No, thanks to our sponsors we are able to continue to offer free admission to the event.

6. What charges are there for activities? Are credit cards accepted?

• Chili tickets are $1. Tasting cups are one ticket per cup.
• Alcohol wristbands must be purchased for $2 ID is required.
• Beer and wine is available for purchase $6 per glass.
• Food prices vary from vendor to vendor. All food vendors are non-profit organizations so they will only accept cash.
• Commercial and Craft vendors charge differently for their products. Some will accept credit card and check payments; however, plan on bringing cash.
• Credit cards for chili tastes and beer/wine tickets are accepted at the ticket booths. Look for special 'credit card' lines.

7. Will there be ATM's on-site?

Yes, throughout the event. In addition, there is a Schools First Federal Credit Union (formerly OCTFCU) ATM at Wienerschnitzel at the corner of First Street and El Camino Real.

8. Are maps available?

Yes, at the event physical maps will be available at the Information Booth and the Ticket Booths. You may also view our publications online at the Street Fair Maps page.

Review the following for locations of helpful resources:

• Beer and Wine Gardens are located near Ticket Booths.
• Enderle Center Stage is located on C Street & 3rd Street
• The Information Booth is located at the corner of El Camino Real and 2nd Street.
• The Judge’s Booth is located on El Camino Real between 2nd Street and 3rd Street.
• The Main Stage is located on El Camino Real and 2nd Street.
• Ticket Booths are located on El Camino Real and 3rd Street, El Camino Real and 6th Street, El Camino Real & Main Street, and 2nd and 'C' Street.
• Tustin Auto Center Community Stage is located at Main Street & Propect Avenue.
• Vendor booths are located on El Camino Real between 2nd Street and 6th Street, down Main Street, 2nd Street and 3rd Streets, and on 'C' Street between 2nd Street and Main Street.

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Water Rate Increase

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1. I heard water rates changed in Tustin. Can you explain this to me?

As of February 1, 2020, the City of Tustin moved to a fixed-rate fee system from a tiered-rate system. This means all customers will be charged the same flat fee of $2.79 for each unit of water (748 gallons) used regardless of how much water is consumed. Since 2014, Tustin’s unit cost has ranged from $0.84 to $4.05 per unit depending on amount of usage (i.e. tiered system). On each January 1 over the next four years (2021-2024), the new unit cost of $2.79 will increase by 5 percent as part of this five-year rate plan.

2. How do I sign up for Autopay?

Here is a video that'll walk you through the Autopay process.

3. Did flat fees for meter sizes change, too?

Yes. In almost all cases – except for high-capacity water users (6”, 8” and 10” meters) – the fixed flat rate charged for meter size was reduced. This ultimately helps initially offset the increase in the unit of water cost. For instance, the average residential customer’s bi-monthly fixed meter charge was $46.85 under the old model whereas the new bi-monthly fixed meter charge is $39.76.

4. Why did water rates increase?

There are several factors that affect water rates, including the cost of buying water; the cost of electricity to move water from place to place; the cost to fund water improvement projects for the City’s 50-year-old aging water system; and the cost to enhance emergency preparedness. Water costs alone have increased by 17% for imported water and 66% for groundwater in recent years. Costs for electricity, labor and construction have increased, too.

Since the City had not examined its overall costs since 2010, it was time to evaluate them and recalibrate rates to accurately account for the service delivery. Furthermore, the City is legally required to divide the cost of delivering water evenly across all users, which is why it changed from a tiered-rate model to a flat-fee model.

The recent water study also found the City’s current revenue would not meet financial needs in the future. As a result, the water rates were changed to reflect the cost of delivering water to our customers and to ensure the City can continue to invest in a secure water future.

While it is not uncommon for water agencies in California to increase rates each year, the City of Tustin has not increased its rates since 2014.

5. How are water rates determined?

Water rates are developed through a comprehensive cost-of-service study that examines the water rates to the actual cost of providing water service. To determine the appropriate rate structure for Tustin, the City’s water rate consultant, Raftelis Financial Consultants, reviewed the current rate structure and consumption data along with ongoing operational, maintenance, capital and bond obligations to determine the new rate structure approach.

6. How was the public notified of the increase?

The rate increase was introduced on September 17, 2019 at a publicly noticed Tustin City Council Meeting. Customers also received direct-mail information about the potential rate increase in November 2019 and December 2019. A public hearing on the issue was held on January 21, 2020, where the rate increase was officially approved.

7. How often are water rates increased?

The City last examined its overall water delivery cost in 2010. At that time, a modest fee increase was approved for a five-year period. The last water rate increase was on July 1, 2014. No other changes have been made since that time, until now. It is not uncommon for water agencies in California to increase rates each year.

8. What is the incentive to conserve now that the tiered-rate structure is gone?

Conservation incentives are still in place since those who use less water will be charged less for usage. Conversely, those who use more water will inevitably have higher bills. Therefore, there is a built-in incentive to use less water if you wish to save money on your water bill.

9. How is my water payment used?

Since general fund tax dollars are not used to pay for the City’s water delivery, all proceeds from water bills go directly to fund the water delivery operation. This includes maintaining various critical water infrastructure like water mainline replacements and maintenance; well replacements and maintenance; treatment plant operations and maintenance; hydrant maintenance; backflow compliance; and meter maintenance. The City of Tustin’s water distribution system consists of 172 miles of water mains, six reservoirs, 14 active wells and 1,945 fire hydrants.

10. What is Proposition (Prop) 218?

Prop 218, passed by voters in California in 1996, specifies the required process for public participation in water rate setting that water agencies like Tustin must follow. Prop 218 requires that a public hearing take place when the City proposes to increase water service rates or establish new rates. The law’s intent is to ensure that rates and fees are reasonable and proportional to the cost of providing service.

11. Why did the City move from a tiered-rate approach to a fixed-rate approach?

The City is required to keep pace with the cost of delivering water to its 69,000 customers. California law requires that cities know their cost to delivery water and divide it evenly across all ratepayers.

12. What can I do if I can’t pay my bill?

The City is committed to helping customers who are struggling economically as a result of the COVID-19 pandemic. The Tustin City Council proclaimed a local emergency on March 20, 2020, which states that the City will not assess late fees or shut off water if customers are unable to pay their bill during the next 90 days, or until the City Council terminates the local emergency, whichever comes first. Furthermore, the City is working with customers to arrange payment plans if needed. Please call 714-573-3075 if you would like to discuss a payment plan for your bill.

13. Where can I get more information?

More information about Tustin’s water rates is available on the City’s website at https://www.tustinca.org/242/Water-Rates.

14. Where can I pay my bill online?

To pay your bill online, please visit: https://tustin.merchanttransact.com/