How is my water payment used?

Since general fund tax dollars are not used to pay for the City’s water delivery, all proceeds from water bills go directly to fund the water delivery operation. This includes maintaining various critical water infrastructure like water mainline replacements and maintenance; well replacements and maintenance; treatment plant operations and maintenance; hydrant maintenance; backflow compliance; and meter maintenance. The City of Tustin’s water distribution system consists of 172 miles of water mains, six reservoirs, 14 active wells and 1,945 fire hydrants.

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1. I heard water rates changed in Tustin. Can you explain this to me?
2. How do I sign up for Autopay?
3. Did flat fees for meter sizes change, too?
4. Why did water rates increase?
5. How are water rates determined?
6. How was the public notified of the increase?
7. How often are water rates increased?
8. What is the incentive to conserve now that the tiered-rate structure is gone?
9. How is my water payment used?
10. What is Proposition (Prop) 218?
11. Why did the City move from a tiered-rate approach to a fixed-rate approach?
12. What can I do if I can’t pay my bill?
13. Where can I get more information?
14. Where can I pay my bill online?