How often are water rates increased?

The City last examined its overall water delivery cost in 2010. At that time, a modest fee increase was approved for a five-year period. The last water rate increase was on July 1, 2014. No other changes have been made since that time, until now. It is not uncommon for water agencies in California to increase rates each year.


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1. I heard water rates changed in Tustin. Can you explain this to me?
2. Did flat fees for meter sizes change, too?
3. Why did water rates increase?
4. How are water rates determined?
5. How was the public notified of the increase?
6. How often are water rates increased?
7. What is the incentive to conserve now that the tiered-rate structure is gone?
8. How is my water payment used?
9. What is Proposition (Prop) 218?
10. Why did the City move from a tiered-rate approach to a fixed-rate approach?
11. What can I do if I can’t pay my bill?
12. Where can I get more information?
13. Where can I pay my bill online?